Experience

TownePlace Suites by Marriott

• Hospitality
• 300 - 400 Employee

• Director Of Housekeeping

  • Jul 2022 - Present



The Cloudveil Hotel

• Housekeeping Manager

  • Jul 2021 - Jul 2022

• Guest Services Manager

  • Apr 2021 - Jul 2022

  GSM Manager and Housekeping Manager at Opening



Teton Mountain Lodge

• United States
• Hospitality

• Overnight Manager

  • Dec 2018 - Oct 2020

  • Guests Management Overnight: Responsible of the entire hotel overnight, Sales and upgrades, booking center, customer calling services, Front Desk Duties, Accounting Duties, Credit Cards Terminal, Confidential Information and Personal Guest Information Management, check in and out making, Concierge bookings, Accounting Websites and Reservation systems (SMS Host, Shift4, Alice, Go Concierge), Paid and complementary amenities. • Front Office Manager Assistant: Front desk duties and retail management of our convenience store, property management duties like HK cleaning procedures (United States Public Health approved) and book keeping procedures for the hotel. Show less



Disney Cruise Line

• United States
• Travel Arrangements
• 700 & Above Employee

• Shore Excursion Hostess/ Lifeguard and Recreation Hostess

  • Feb 2014 - Nov 2018

  * Disney's Port Excursion Sales: Contacting and helping guests with their itineraries, logistics and tour operator contacts, working under targets and specific goals, customer services at all times, meetings with senior officers about reaching goals, guest feedbacks, complaints and follow up accordingly.* Step Up as an Assistant Port Adventure Manager: In charge of the shore excursions and lifeguard team, contact with tour operators and guests about our operation, contracts sign and financial recoveries, follow up and closing with guest feedbacks directly, in charge of schedule making and future planning.* Shallow Water Lifeguard (JEFF ELLIS CERTIFICATION): In charge of guarding the swimming pools on board the cruise and opening, closing and operating the recreation spaces and activities around them. Show less

• Cruise Ship Housekeeping

  • Feb 2012 - Feb 2014

  *Started as a public areas hostess, Crew cabin cleaner and also covered for Guest cabin cleaner and supervisor of the cabin cleanliness. In charge of my own supplies inventory.*Cleaning procedures approved by United States Public Health inspection



Dreams Riviera Cancun

• Mexico
• Hospitality
• 1 - 100 Employee

• Concierge

  • May 2008 - Jan 2012

  Guest Management: Sales and upgrades, booking center, customer calling services, VIP Agenda, Romantic Dinner set up, Credit Cards Terminal Managements, Front Desk duties, Concierge and amenities organizer. Guest Management: Sales and upgrades, booking center, customer calling services, VIP Agenda, Romantic Dinner set up, Credit Cards Terminal Managements, Front Desk duties, Concierge and amenities organizer.



Amstar DMC

• Mexico
• Leisure, Travel & Tourism
• 300 - 400 Employee

• Guest Services Specialist

  • May 2006 - Jan 2008

  Groups DMC Administration: Weddings and groups assistant, Golf coordinator, Operations Area Assistant, Apple Vacations airport operating hostess, Tours and Recreation Hostess Groups DMC Administration: Weddings and groups assistant, Golf coordinator, Operations Area Assistant, Apple Vacations airport operating hostess, Tours and Recreation Hostess