Experience

The Conduit

• United Kingdom
• Civic and Social Organizations
• 1 - 100 Employee

• Events & Marketing Executive

  • May 2019 - Oct 2020



Gordon Ramsay Restaurants

• United Kingdom
• Hospitality
• 500 - 600 Employee

• Wedding Executive

  • Jul 2017 - May 2018

  • Effectively met monthly sales target for GR Weddings department. • First point of contact with couples for all 14 venues and responsible for carrying out site visits and menu tastings as well as the overall organisation of the wedding details. • As the Operations leader for GR Weddings I ensured all details were planned and carried out successfuly at each event. • Managed the content plan and regular posts for the GR Wedding Instagram Account. • Performed regular competitive analysis reports and suggested strategies to grow the business. • Instigated and Managed redesign, format and content of official website.

• Account Manager

  • Aug 2016 - Jul 2017

  • Full management and co-ordination of all events from enquiry to hand over to the restaurant to deliver the event.• Effective account management of all designated accounts to ensure revenue is maximised and budgets are achieved • Main point of contact between operations and sales team • Co-ordinate and co-led pricing strategy to maximise sales opportunities • Effective handling of group bookings (12+ guests) into the restaurant ensuring timely and effective communication with the restaurant and optimisation of open table• Ensure contracts are put in place for each event and signed and returned by clients in a timely manner• Ensure effective liaison with the corporate and private clients• Effective diary management to enable timely follow up enquiries and completion of client contracts• Ensure efficient use of the CRM (Salesforce) system and ensure all enquiries are recorded on the system• Identify potential business development opportunities and follow up to build account portfolio • Be proactive and identify potential opportunities to improve event and private dining revenue• Maintain good relationships with the restaurants to maximise revenue and optimize occupancy of event / private dining spaces• Ensure attendance at the restaurants when there is key client event / dinner taking place to ensure the event is set up as requested and the client is effectively greeted

• Groups and Events Coordinator

  • Sep 2015 - Aug 2016

  • Ensured effective liaison with the client to create accurate and complete proposal document to ensure the restaurants delivers the event as per the client’s request. • Handled group bookings (13+ guests) into the restaurant ensuring timely and effective communication with the restaurant teams and optimisation of open table.• Acted as first point of contact for the client and organised the event on site.• Coordinated the event with Chefs and Managers.• Point of contact on the day for the event organiser.• Responsable for the Restaurant costumers service and reservation process for day to day booking.

• Head Waitress

  • Nov 2014 - Oct 2015