Experience

scireum GmbH

• Germany
• IT Services and IT Consulting
• 1 - 100 Employee

• Supportmanagerin SaaS

  • Feb 2022 - Present

  - first level customer support for software products - close coordination with sales management - handling of billing issues - sales team support - first level customer support for software products - close coordination with sales management - handling of billing issues - sales team support



scireum GmbH

• Germany
• IT Services and IT Consulting
• 1 - 100 Employee

• Vertrieb & Sales Customer Support SaaS

  • Feb 2016 - Apr 2020

  - customer support & care for software products - new customer acquisition - customer visits - first level support for software products - planning and realization of marketing actions (newsletter, case studies) - preparation and realization of traid fair - generate training material - customer support & care for software products - new customer acquisition - customer visits - first level support for software products - planning and realization of marketing actions (newsletter, case studies) - preparation and realization of traid fair - generate training material



smoope GmbH

• Stuttgart und Umgebung, Deutschland

• Head of Operations

  • Nov 2014 - Feb 2016

  - operational and strategic activities - customer service - sales - Online Marketing activities (growth hack and SMM) - operational and strategic activities - customer service - sales - Online Marketing activities (growth hack and SMM)



hurra.com™

• Germany
• Advertising Services
• 1 - 100 Employee

• Senior Account Manager

  • Jan 2014 - Oct 2014

  - Development, expansion and maintenance of business contacts- Operational and strategic management of customer projects (control, monitore and optimize customer accounts)- Market and competitive analysis for online marketing campaigns- Preparation and execution of client meetingsand many more- Knowledge-sharing via trainings and workshops

• Account Manager

  • Sep 2008 - Dec 2013

  - SEM and Display Advertising- Planning, coordination / transformation and optimisation of international online marketing campaigns- Preparation and execution of client meetingsand many more- Knowledge-sharing via trainings and workshops