Experience

Philippine Army

• Philippines
• Armed Forces
• 300 - 400 Employee

• Private

  • Apr 2020 - Present

  Army Nurse Army Nurse



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Senior Specialist I/ Representment Analyst

  • Jan 2015 - Mar 2019

• Specialist II/ Fraud Analyst

  • Oct 2013 - 2015



Sykes Marketing Services, Inc.

• Outsourcing/Offshoring
• 100 - 200 Employee

• Customer Service Agent

  • Jul 2012 - Jun 2013

  - Responsible for maintaining and developing customer relationships - Conduct walkthroughs with business customers on how to perform ACH transactions, wire transfers and account reconciliation - Responsible for processing Visa debit card disputes - Responsible for resolving and tracking customer complaints - Possess a thorough understanding of banking rules and regulations - Responsible for troubleshooting and guiding customers through online banking - Responsible for maintaining and developing customer relationships - Conduct walkthroughs with business customers on how to perform ACH transactions, wire transfers and account reconciliation - Responsible for processing Visa debit card disputes - Responsible for resolving and tracking customer complaints - Possess a thorough understanding of banking rules and regulations - Responsible for troubleshooting and guiding customers through online banking