Ariana Bucio Ramírez

SDI & Customer Experience Product Manager at BPGurus SA de CV
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Contact Information
us****@****om
(386) 825-5501
Location
Mexico City, Mexico, MX
Languages
  • Español Native or bilingual proficiency
  • Inglés Full professional proficiency

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Credentials

  • Scrum Fundamentals Certified
    SCRUMstudy - Accreditation Body for Scrum and Agile
    Jun, 2020
    - Nov, 2024
  • ITIL® 4 Managing Professional Transition
    AXELOS Global Best Practice
    Jan, 2020
    - Nov, 2024
  • Service Desk Manager (SDM) - Service Desk Institute
    The Service Desk Institute (SDI)
    Aug, 2017
    - Nov, 2024
  • Scrum Master Certified
    SCRUMstudy - Accreditation Body for Scrum and Agile
    Aug, 2020
    - Nov, 2024
  • Auditor Líder ISO/IEC:27001:2013
    NYCE Sistemas de Gestión
  • Auditor Líder de ISO/IEC 20000-1:2018
    NYCE Sistemas de Gestión
  • ISO/IEC 19011:2018
    NYCE Sistemas de Gestión
  • ISO/IEC: 27001
    EXIN your ICT competence partner
  • ISO/IEC:20000
    EXIN your ICT competence partner
  • ITIL® 4 Foundation Certificate in IT Service Management
    AXELOS Global Best Practice
  • ITIL® Examination in Managing Across the Lifecycle Certificate
    AXELOS Global Best Practice
  • ITIL® Expert Certificate in IT Service Management
    AXELOS Global Best Practice
  • ITIL® Foundation Certificate in IT Service Management
    AXELOS Global Best Practice
  • ITIL® Intermediate Examination in Operational Support and Analysis
    AXELOS Global Best Practice
  • ITIL® Intermediate Examination in Planning Protection and Optimization
    AXELOS Global Best Practice
  • ITIL® Intermediate Examination in Release Control and Validation
    AXELOS Global Best Practice
  • ITIL® Intermediate Examination in Service Offerings and Agreements
    AXELOS Global Best Practice

Experience

  • BP Gurus
    • Mexico
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • SDI & Customer Experience Product Manager
      • Dec 2018 - Present

    • Senior Consultant
      • 2015 - Present

Education

  • Unidad Profesional Interdisciplinaria en Ingeniería y Tecnologías Avanzadas
    Doctorado en Tecnología Avanzada | Advanced Technology Ph. D., Applied Mathematics | Computer Technology | Computer Systems Technology
    2014 - 2018
  • Unidad Profesional Interdisciplinaria en Ingeniería y Tecnologías Avanzadas
    Maestría en Tecnología Avanzada | Advanced Technology Master, Computer Technology | Computer Systems Technology
    2012 - 2013
  • Universidad La Salle, A.C.
    Ingeniería en Cibernética y Sistemas Computacionales | Cybernetics and Computer Systems Engineer, Computer Technology | Computer Systems Technology
    2007 - 2011

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