Experience

Georgetown College

• Higher Education
• 200 - 300 Employee

• Admissions Assistant

  • Dec 2015 - Present

  Assisted students with earning scholarship money Assisted potential students in answering general questions about the college Assisted students with earning scholarship money Assisted potential students in answering general questions about the college



Amazon.com

• Winchester Ky

• Customer Service Representative

  • Jun 2013 - Mar 2015

  Answered any questions customers had about their accounts. Walk through creating accounts for customers. Directed calls to appropriate individuals and departments. Answered general questions about our site as well as add payment methods to accounts. Informed customers about Amazon Prime benefits Answered any questions customers had about their accounts. Walk through creating accounts for customers. Directed calls to appropriate individuals and departments. Answered general questions about our site as well as add payment methods to accounts. Informed customers about Amazon Prime benefits



Colonial Claims

• Lexington, Kentucky Area

• Receptionist

  • Jul 2012 - Jun 2013

  • Answered any questions our insured members had about their claims. • Also assigned claims to adjusters and hired engineers. • Investigated and resolved insured inquiries and complaints in a timely and empathetic manner. • Directed calls to appropriate individuals and departments. • Answered any questions our insured members had about their claims. • Also assigned claims to adjusters and hired engineers. • Investigated and resolved insured inquiries and complaints in a timely and empathetic manner. • Directed calls to appropriate individuals and departments.