Senior Help Desk Analyst

• Aug 2017 - Present

Systems Engineer

• Jul 2015 - Aug 2017

Systems Engineer supporting IT environments for a diverse range of clients. Provide technical expertise in server, network, cloud, desktop and mobile administration and support. Customer domains include nonprofit, engineering, medical, legal. Key member of a small team in a fast-paced, service-oriented environment. Train users and other administrators in the setup, support, and management of critical systems and LOB software. Plan, execute and support complex projects. Perform complex system studies and assist in the planning, design and implementation of major system changes. Manage local and off-shore resources. Prepare and maintain documentation, system administration manual, and hardware/software inventories. Record and track all issues and problems in ticketing system. Windows Server, Azure, VMWare, Sophos, Cisco, Dell. Show less

Technical Recruiter

• Jan 2013 - Jun 2015

Strategic IT Staffing is a leading provider of staff augmentation solutions. With customers ranging in size from start-ups to Fortune 500 enterprises, we understand the ever increasing need for talented professionals in the workplace. We are in business to help you maintain your competitive advantage by cost-effectively delivering highly skilled consultants when and how you need them most. Strategic IT Staffing is a leading provider of staff augmentation solutions. With customers ranging in size from start-ups to Fortune 500 enterprises, we understand the ever increasing need for talented professionals in the workplace. We are in business to help you maintain your competitive advantage by cost-effectively delivering highly skilled consultants when and how you need them most.