State Tested Nursing Assistant

• Mar 2023 - Present

Pop Up Retail Project Manager

• Aug 2022 - Nov 2022

Retail Operations Manager United States

• Aug 2019 - Aug 2022

Facilitate communication between support functions and arrange weekly, biweekly, monthly, and quarterly meetings. Guarantee proper functioning of retail stores within respective budgets. Control inventory levels and perform inventory adjustments and stock requisitions. Direct weekly meetings with store managers to assure accountability of store operations action items. Provide operational assistance with new brick and mortar openings, pop-ups, and store turnovers. Establish visually appealing layout for store merchandise with store managers.-Assisted in developing and completing company’s retail operations handbook successfully, used internationally to synchronize operations in stores.-Administered opening of two pop-up locations in Los Angeles from start to finish.-Reduced workflow gaps through effective management of shipments, inventory, purchasing, and inspection.-Oversaw development and implementation of company's new standard operating systems (SOPs).-Led and instructed work from home team during COVID.-Boosted revenue by identifying and tracking damaged inventory for corrective action.-Minimized financial discrepancies and risks by simplifying monthly, quarterly, and yearly bank audits.-Deployed new technology and integrated system of POS, D365, and RetailNext, while organizing training sessions for each new technology. Show less

Store Manager

• Oct 2017 - Aug 2019

Reconciled daily sales transactions to balance and log daily revenue. Assessed performance data to track and measure productivity, goal progress, and activity levels. Led process improvement to structure organizational culture, optimize procedures for greater efficiency, and assist company in evolving and growing.-Maximized customer satisfaction ratings; trained more than 20 sales associates in sales incentives, product specifications, and selling techniques.-Collected data for operational and forecast team requirements through statistical analysis.-Prepared effective store schedules based on individual employee knowledge, anticipated customer levels, and service requirements.-Fostered healthy environments focused on mutual success to promote team collaboration and performance. Show less

Store Manager Operations

• Dec 2016 - Oct 2017

Ascertained compliance with company policies and procedures. Presented solutions to address and resolve performance issues in timely manner. Designed and implemented budget and plans for retail operations excellence. Mentored and encouraged sales staff to work hard for accomplishing daily sales targets.-Opened up two store locations with celebrity events.-Traveled to over three different states to improve stores through team building and sales goals.-Headed and supervised retail staff across multiple retail outlets to confirm achievement of predetermined goals. Show less

Retail Sales Artist

• Oct 2016 - Dec 2016

- Provide a welcoming, personalized in-store experience that educates, excites, and inspires our customers.- Working as part of an innovative, highly motivated team to leave an impact on clients and to maintain the high standards of visual merchandising in the store.- Greet customers with a smile, friendly voice, and open body language- Discover customers’ needs by asking questions, listening well, and recommending/demonstrating appropriate products and/or services- Maintain and update and active clientele portfolio- Exceed individual and store level sales targets/goals- Strong upselling skills provided- Participate in promotions and marketing initiatives- Ensure that all merchandise, testers, and demonstration stations are maintained and set to company standards- Follow all loss prevention control and compliance procedures- Assisting in merchandising and re-stocking all products, in the morning and as needed throughout the day- Maintaining store appearance to corporate standards (clean, aesthetically pleasing environment) Show less

Retail Sales Artist

• Apr 2016 - Oct 2016

- Greeting guests with warm, prompt and individualized service and learning of their needs by tuning in, asking good questions, listening to learn and recommending/demonstrating appropriate products, samples and services - Conducting personalized, professional caliber makeup demonstrations, applications, and lessons to M•A•C standards - Sharing product knowledge, makeup application techniques, information on makeup trends, M•A•C consciousness programs, M•A•C and philosophies - Maintaining an active clientele portfolio - Exceeding individual sales targets - Participating in promotions and marketing initiatives, promoting M•A•C loyalty and guest service programs - Studying and practicing Skill Certification requirements and completing as many skill sets as appropriate - Actively participating in M•A•C training sessions - Maintaining the work environment by cleaning displayer units, tools, testers throughout the day and cleaning/replacing broken or damaged products - Assisting in various inventory management tasks (stocking, restocking, rotating stock, etc.) Show less

Retail Sales Associate

• Jul 2014 - Apr 2016

- Greet and direct customers - Provide accurate information (e.g. product features, pricing and after-sales services) - Answer customers’ questions about specific products/services - Conduct price and feature comparisons to facilitate purchasing - Cross-sell products - Ensure racks are fully stocked - Manage returns of merchandise - Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times) - Inform customers about discounts and special offers - Provide customer feedback to the Store Manager - Stay up-to-date with new products/services - Created a positive atmosphere for employees and customers Show less

Retail Merchandising Team Lead

• May 2013 - Nov 2014

- Define, design and implement a creative visual merchandising strategy- Create appealing and eye-catching visual displays that lead the customer through the entire store- Produce window displays, signs, interior displays, floor plans and special promotions displays- Identify key messages and set a clear image of the end result- Come up with, revise and present design ideas with assistant merchandisers- Act in alignment to the organization’s culture, products, image and target market- Monitor costs and work within budget- Oversee the production and brief staff on arranging displays- Change displays to promote new product launches and reflect festive or seasonal themes- Liaise with suppliers and source elements- Research lifestyle, demographics and design trends Show less

Retail Sales Associate

• Nov 2012 - May 2013

- Ensure high levels of customer satisfaction through excellent sales service- Assess customers needs and provide assistance and information on product features- Welcome customers to the store and answer their queries- Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis- “Go the extra mile” to drive sales- Maintain in-stock and presentable condition assigned areas- Actively seek out customers in store- Remain knowledgeable on products offered and discuss available options- Process POS (point of sale) purchases- Cross sell products- Handle returns of merchandise- Team up with co-workers to ensure proper customer service- Build productive trust relationships with customers- Comply with inventory control procedures- Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design) Show less

Production Operations Intern

• Jan 2013 - Jul 2014

- Partner closely with all internal teams (including Sales, Creative, BI, and Solutions Engineering) on pre and post launch campaign needs - Monitor daily reports to ensure we’re hitting pacing and performance objectives - Master data, and use it to uncover important insights and trends - Closely monitor operational needs, providing suggestions to management team for improving efficiency and accuracy. -Organized and maintained studio appearance on regular basis - Partner closely with all internal teams (including Sales, Creative, BI, and Solutions Engineering) on pre and post launch campaign needs - Monitor daily reports to ensure we’re hitting pacing and performance objectives - Master data, and use it to uncover important insights and trends - Closely monitor operational needs, providing suggestions to management team for improving efficiency and accuracy. -Organized and maintained studio appearance on regular basis