Experience

New York State Thruway Authority

• IT Specialist 2

  • Jan 2023 - Present

  IT Security IT Security



eBizDocs

• Albany, New York

• IT Specialist

  • Dec 2017 - Jan 2023

  -Responsible for maintaining the in-house technology for digital content solutions provider including six virtual servers, ten physical servers, and the various computers, firewalls, scanners, cameras, and software for 43 employees -Built demos and conducted remote training sessions for both the document capture and document management software based on either on-premises or cloud instances -Provided in-person and virtual consultations with prospective and current customers to assess their goals, analyze their technology needs, and craft solution plans -Created tutorials for in-house and customer processes ranging from daily tasks to professional services by writing step-by-step instructions and integrating pictures to illustrate each step -Facilitated customer support on setup and troubleshooting for PSIGEN software including PSICapture and PSISafe, Kodak scanners, and Panasonic scanners -Sold supplies to customers including maintenance kits, power supplies, and imaging equipment by creating quotes and processing purchase orders Show less



Major League Baseball

• Secaucus, New Jersey, United States

• Game Operator

  • Mar 2022 - Aug 2022

  -Independently operate MLB proprietary Pitchcast/Statcast software during five games per week by calibrating video from two on-field cameras throughout the game with a static image of the field to ensure graphic placement accuracy -Manually control live, on-screen graphics, such as mobile player nameplates, pitch tracking, batting spray charts, and replay sequences that enhance the viewer experience -Communicate with the on-site production team trucks to ensure accurate and timely broadcast displays Show less



Best Buy

• Albany, New York

• Home Theater Sales Consultant

  • Oct 2017 - Apr 2018

  -Interacted with approximately 50 customers daily to provide product guidance resulting in average daily sales of $3,000 -Developed and utilized product knowledge to understand customer needs and upsell televisions to include sound systems, wall mounts, and Geek Squad in-home setup services -Collaborated with management and sales associate team on departmental tasks including processing customer transactions, remerchandising floor layout, moving product to manage inventory levels, and repricing markdowns Show less



eBizDocs

• Menands, NY

• Document Preparation Specialist, Computer Input Specialist and Document Auditing Specialist

  • Dec 2010 - Dec 2016

  Document Auditing Specialist • Reviewed an average of 14,000 visual files per day that were converted from microfilm to JPEG documents for quality assurance standards • Selected by the Director of Planning and Development to be on the company’s first three person team utilizing nextStar PLUS Workflow Software Document Preparation Specialist, Computer Input Specialist • Prepared confidential files for scanning according to project specifications • Compiled data from scanned documents into searchable fields prior to the transmission to digital media Show less



Evercam - Making Cameras Programmable

• Dublin, Ireland

• Intern

  • May 2015 - Jul 2015

  • Contributed to the testing of four security cameras including hardware and software compatibility with the proprietary Evercam system, which allows users increased functionality of camera monitoring • Installed 10 Intel processor computers following the expansion of the office into a new space • Began initial testing of Evercam Gateway, a network scanning program, on previously untested computer system to evaluate functionality and ease of use • Initiated education of Ruby, which Evercam utilizes for both internal and external website programming • Selected to attend the opening of the Intel IoT Ignition Lab Show less