Experience

Moxion Power

• United States
• Renewable Energy Semiconductor Manufacturing
• 100 - 200 Employee

• Partnerships, Strategy & Customer Success, RevOps

  • Nov 2022 - Present



Duo Security

• United States
• Computer and Network Security
• 300 - 400 Employee

• Customer Success Operations Specialist

  • Dec 2020 - Nov 2022

  - Increased efficiency of the primary renewals data scrubbing process by over 1000% through researched solutions, UAT, and improved SFDC reporting, resulting in the process taking 75 less working hours for the customer success renewal operations team per quarter - Automated an order auditing process by creating Salesforce reports to sync in a formatted Excel sheet, completely removing the manual hours required - Updated multiple reporting processes to include documentation, eliminating… Show more - Increased efficiency of the primary renewals data scrubbing process by over 1000% through researched solutions, UAT, and improved SFDC reporting, resulting in the process taking 75 less working hours for the customer success renewal operations team per quarter - Automated an order auditing process by creating Salesforce reports to sync in a formatted Excel sheet, completely removing the manual hours required - Updated multiple reporting processes to include documentation, eliminating human error and streamlining the process of manual checks, saving hours of work per day & allowing for easier collaboration - Generated position specific documentation & consulted on a multi-business team data and documentation transfer Show less



Oakland Symphony

• United States
• Music
• 1 - 100 Employee

• Associate Director Of Operations

  • Feb 2019 - Jul 2020

  Oakland, CA - Discovered 20,000 leads in the database that had not been touched in over 5 years due to an unnecessary limitation, representing 44% of the organization's total contacts and resulting in an increase in sales by 10% - Cut down turnaround time on reports by 87.5%. Improved the efficiency and efficacy of our data reporting processes by creating consistent standards of database maintenance and inquiry while training other members of staff in understanding database queries - Updated payment… Show more - Discovered 20,000 leads in the database that had not been touched in over 5 years due to an unnecessary limitation, representing 44% of the organization's total contacts and resulting in an increase in sales by 10% - Cut down turnaround time on reports by 87.5%. Improved the efficiency and efficacy of our data reporting processes by creating consistent standards of database maintenance and inquiry while training other members of staff in understanding database queries - Updated payment system to allow for direct credit card payment collected by our database, rather than requiring third-party systems, increasing efficiency company-wide - Proposed strategic plans for the fiscal stability of payroll through the current crisis by utilizing multi-factor research, which was accepted, ratified, and enacted by the board - Presented research on organizational strategy after reviewing and correcting a calculation error when analyzing ticket data; this would prevent the organization from making a costly mistake (an improper combined mean) - Cultivated skills with Salesforce, including integrations, database management, reporting, and dashboard building through professional development Show less



Mission Pets, Inc

• United States
• Manufacturing
• 1 - 100 Employee

• Customer Service Representative

  • May 2018 - Feb 2019

  San Francisco Bay Area -Consulted on B2C customer service strategy with the Director of E-Commerce, improving our returns process by enabling at-home returns for customers -Led project that ultimately restored the company's business partnership with Pottery Barn by diligently tracking all unshipped orders, working with our logistics and sales teams



New Conservatory Theatre Center

• United States
• Performing Arts
• 1 - 100 Employee

• Box Office and Patron Services Manager

  • May 2017 - Jun 2018

  San Francisco Bay Area - Discovered and corrected both reporting and formula errors on an inherited Excel sales report, which had been off by 1.6% of the company's annual operating budget - Managed the company database within PatronManager, a Salesforce-based app, by utilizing data cleansing tools and authoring sales reports for the marketing department - Developed research and reports relevant to multiple departments; prepared written publications for patrons and donors



Queen Mary University of London

• United Kingdom
• Higher Education
• 700 & Above Employee

• Peer Tutoring Leader

  • Sep 2013 - Jun 2015

  London, United Kingdom - Grew program attendance from 2% of the first-year class to 50% of the first-year class by utilizing direct marketing techniques - Reported on the program's qualitative and quantitative data both to the department and to the central PASS office, which resulted in continued funding from the university