Experience

MHW
• Beverage Manufacturing
• 1 - 100 Employee
• Compliance Specialist

  • May 2022 - Present


Ethan Allen Global, Inc.

• United States
• Retail
• 700 & Above Employee

• District Operations Manager

  • Jun 2019 - Mar 2020

  • Maintained financial records and ensured compliance with inventory and accounting procedures for a high-volume district of four showrooms. • Partnered with and led a team of four Operations Administrators. • Maintained accuracy of inventory, payables/receivables, and customer deposits. • Conducted quarterly cycle counts, and reconciled missing units. • Utilized Storis and AS400 to manage orders and purchasing. • Assisted corporate accounting with month-end processes and reporting. • Ensured accurate record keeping and conducted quarterly Sarbanes-Oxley testing. • Maximized delivered sales while working to control returns and margins.



Mitchell Gold + Bob Williams

• United States
• Retail Furniture and Home Furnishings
• 200 - 300 Employee

• Operations Coordinator

  • Mar 2016 - Jan 2019

  • Facilitated purchasing, coordinated communications, and acted as a liaison between sales team and factory for 3 showrooms and a clearance center. • Utilized Storis to ensure customer order and purchase order accuracy, reviewed costing, and monitored production time-lines. • Maintained customer deposits and financial reconciliations. • Acted as logistics coordinator to ensure proper receipt of merchandise and delivery to clients. • Partnered with Visual Merchant to facilitate smooth seasonal sales floor resets. • Managed, tracked, and oversaw inventory counts and reconciliations for the showrooms and the local warehouse.


Whole Foods Market
• United States
• Retail
• 700 & Above Employee
• Customer Service Specialist

  • Sep 2015 - Mar 2016


West Elm

• Retail
• 700 & Above Employee

• Assistant Manager

  • Sep 2013 - Dec 2014

  • Created and maintained staff schedules, processed payroll, monitored store budget performance. • Participated in on-boarding, training, and development of staff. • Delivered performance reviews and mediated conflict resolution. • Motivated and lead sales team to achieve and exceed goals. • Provided troubleshooting for store and POS systems. • Contributed to store’s social media presence. • Created and maintained staff schedules, processed payroll, monitored store budget performance. • Participated in on-boarding, training, and development of staff. • Delivered performance reviews and mediated conflict resolution. • Motivated and lead sales team to achieve and exceed goals. • Provided troubleshooting for store and POS systems. • Contributed to store’s social media presence.



Apple Retail

• France
• Retail
• 100 - 200 Employee

• Visual Merchandiser

  • Apr 2011 - Aug 2013

  • Created and maintained weekly employee schedules and records in Kronos WorkForce. • Planned and executed visual installation projects to strict timelines. • Formatted and kept sales floor demonstration units up to date and in working order. • Handled and high volume of incoming calls. • Provided exceptional customer service. • Provided troubleshooting for store and POS systems. • Member of the mentor team helping to facilitate in and out-of-store trainings for new hires. • Created and maintained weekly employee schedules and records in Kronos WorkForce. • Planned and executed visual installation projects to strict timelines. • Formatted and kept sales floor demonstration units up to date and in working order. • Handled and high volume of incoming calls. • Provided exceptional customer service. • Provided troubleshooting for store and POS systems. • Member of the mentor team helping to facilitate in and out-of-store trainings for new hires.



Self Employed

• Real Estate
• 1 - 100 Employee

• Copywriter

  • Sep 2009 - Apr 2011

  • Night Box: Wrote and coordinated content for a nightlife-focused mobile app while developing a unique brand voice. Content created included blog posts, app-store wording, and in-app descriptions. • NIMANY: Wrote copy and styled virtual outfits to highlight a line of specialty men's and women's graphic t- shirts for use in press releases. • Night Box: Wrote and coordinated content for a nightlife-focused mobile app while developing a unique brand voice. Content created included blog posts, app-store wording, and in-app descriptions. • NIMANY: Wrote copy and styled virtual outfits to highlight a line of specialty men's and women's graphic t- shirts for use in press releases.



Gap Inc.

• United States
• Retail
• 700 & Above Employee

• Associate Manager

  • Sep 2001 - Aug 2008

  • Created and maintained employee schedules balancing payroll hours with workload to ensure smooth operations and excellent customer experience. • Managed time and attendance and payroll processing. • Ensured accuracy of employment paperwork, including I-9’s. • Conducted performance reviews and administered corrective action. • Performed Leader on Duty tasks, providing excellent customer service and resolving escalated situations. • Recruited, interviewed, and trained new hires. • Participated in the pilot and roll-out of a new HRIS platform. • Was store lead for the training and roll out of a new POS system. • Seen as a District-wide resource for store operations compliance and best practices.