Experience

Piraeus Direct Solutions

• Greece
• Financial Services
• 100 - 200 Employee

• Customer Care Professional

  • Dec 2017 - Present

  Provide information to the clients of Bank Piraeus, for the banking accounts, money orders around the world, remmitances, mobile banking, e- banking “winbank”. Administrative support via phone, email, chat service  In-depth knowledge of Piraeus Bank's financial products and services. Faithful observance of Bank's procedures and full harmonization with the working environment.  Showing courteous and respectful to the customer. Timilness response to customer's inquiries. Deep knowledgec of Bank's online channels: web banking - telephone banking, - mobile banking.  Manage and register complaints in the Oracle Siebel system.  Fast customization, fast typing and multi-tasking of Comas, Equation, ICE, BPS systems  Achieve the goal of managing time within three months, achieving the highest level of processing time within five months and receiving a bonus Show less



360 Connect SA

• Greece
• Telecommunications
• 1 - 100 Employee

• Customer Service Representative

  • Dec 2015 - Dec 2017

  Provide information for Vodafone Telephone Service subscribers, mobile telephony packages promotion and recording complaint requests, ORACLE Siebel system, Multi-taskimg handling of systems. Achievements: Quick adjustment, over scored goal of handling time, bonus rewards. Result: Satisfied customers with feedback by call. Provide information for Vodafone Telephone Service subscribers, mobile telephony packages promotion and recording complaint requests, ORACLE Siebel system, Multi-taskimg handling of systems. Achievements: Quick adjustment, over scored goal of handling time, bonus rewards. Result: Satisfied customers with feedback by call.



OTE Group of Companies (HTO)

• Greece
• Telecommunications
• 700 & Above Employee

• Customer Service Representative

  • Oct 2014 - Oct 2015

  Provide information for the Billing accounts of landline telephony, sales telephony packages, new connections, renewals, ote tv and Recording complaints requests. Achievements: Quick adjustment, high success in sales and promote in the department of sales. Result: Satisfied customers with feedback by call, increase productivity on sales department Provide information for the Billing accounts of landline telephony, sales telephony packages, new connections, renewals, ote tv and Recording complaints requests. Achievements: Quick adjustment, high success in sales and promote in the department of sales. Result: Satisfied customers with feedback by call, increase productivity on sales department



Ministry of Education

• Education Administration Programs
• 700 & Above Employee

• School Teacher

  • Oct 2013 - Jun 2014

  Creative and practical activities in the class, handling class of twenty students, Effective management of behavior problems, useful assessment instruments. Achievements Fostering team spirit, project about the pollution of Ioannina’s lake, role playing. Creative and practical activities in the class, handling class of twenty students, Effective management of behavior problems, useful assessment instruments. Achievements Fostering team spirit, project about the pollution of Ioannina’s lake, role playing.