Experience

Compass Digital

• Marketing Services
• 1 - 100 Employee

• Technology Delivery Manager

  • Aug 2022 - Present

  Managing b2b technology implementations across retail concepts nationwide Traveling nationally to oversee these technology implementations within university campuses Collaborating and building relationships with our SaaS clients in higher education environments Ensuring product implementation plans are executed within desired timelines Leading cross functional meetings between the internal team, vendors, + client representatives Managing the end to end implementation of retail… Show more Managing b2b technology implementations across retail concepts nationwide Traveling nationally to oversee these technology implementations within university campuses Collaborating and building relationships with our SaaS clients in higher education environments Ensuring product implementation plans are executed within desired timelines Leading cross functional meetings between the internal team, vendors, + client representatives Managing the end to end implementation of retail digital signage and point of sale solutions Supporting marketing team in analyzing trends to maximize client’s brand understanding and presence Building and maintaining client relationships both prior to and post project delivery Breaking down technical processes into easily digestible guides for team knowledgebase Communicating project updates and compiling project cost summaries to stakeholders

• Project Specialist

  • Mar 2022 - Aug 2022



Gap Inc.

• United States
• Retail
• 700 & Above Employee

• Project Manager

  • Aug 2019 - Mar 2022

  Sourced and assessed key partnerships for Yeezy x GAP collaboration Identifying project requirements and resources Developing project timelines and budgets Keeping track of and managing project risk and issues via SCRUM Conducted market research for innovative ways to build modernized brand presence in brick+mortar locations Co-led project of phasing out legacy point-of-sale systems across 2,500 GAP-owned brands Identifying and mitigating deployment install… Show more Sourced and assessed key partnerships for Yeezy x GAP collaboration Identifying project requirements and resources Developing project timelines and budgets Keeping track of and managing project risk and issues via SCRUM Conducted market research for innovative ways to build modernized brand presence in brick+mortar locations Co-led project of phasing out legacy point-of-sale systems across 2,500 GAP-owned brands Identifying and mitigating deployment install risks Collaborated with product team and dev team in ADA compliant website ahead of YZY launch Overseeing troubleshooting efforts post-deployment installTraveling onsite + flagging potential issues for corporate Providing solutions for current and potential roadblocks in bigger and smaller portfolio projects Spearheading cross functional system implementation project with budget of 65m Triaging issues from deployments Sourcing and screening potential talent Show less



Apple

• Indonesia
• Software Development
• 1 - 100 Employee

• Genius Admin

  • Dec 2017 - Aug 2019

  Greater Los Angeles Area Maintaining and delegating workflow of repair room + finding best process flows Liaising between customer + repair team by analyzing and communicating results of repairs Working cross functionally with operations and sales team Targeting and managing repair team target metrics Facilitating product intro trainings Tracking key operational metrics Analyzing product and repair shipment data spreadsheets Maintaining team up to date on trainings and driving toward product… Show more Maintaining and delegating workflow of repair room + finding best process flows Liaising between customer + repair team by analyzing and communicating results of repairs Working cross functionally with operations and sales team Targeting and managing repair team target metrics Facilitating product intro trainings Tracking key operational metrics Analyzing product and repair shipment data spreadsheets Maintaining team up to date on trainings and driving toward product knowledge expertise Overseeing team budget and adherance to procedures Facilitating accessory/product launches + imaging store layout merchandise display visual change

• Specialist

  • Dec 2014 - Dec 2017

  San Francisco Bay Area



American Apparel

• Barbados
• Retail Apparel and Fashion
• 700 & Above Employee

• Operations Lead

  • Jul 2013 - Dec 2014

  Santa Monica, California Day to day oversight of receiving room operations Determining operational needs + process improvement Maintaining inventory control and quality assurance Driving and achieving shrink goals Building burgeoning e-commerce presence via brand strategy + instagram presence Sourcing e-commerce orders for americanapparel.com



Urban Outfitters

• United States
• Apparel & Fashion
• 700 & Above Employee

• Sales Associate

  • Feb 2012 - Dec 2014

  Santa Monica Building customer relationships Delivering personalized and engaging customer experiences Implementing visual risks to drive + meet goals and maximize customer engagement Maintaining product and visual standards Supporting store operations with emphasis on merchandising and display Training members on daily processes ie: merch placement and product standards Managing visual direction of display consistent with brand