Experience

Ministry of Foreign Affairs - Republic of Kosovo

• Government Administration
• 1 - 100 Employee

• Citizen Diplomacy Fellowship - Project Development and Research

  • Oct 2022 - Present

  Leading two public diplomacy projects: City twinning and environmental spatial planning; also contributed to the project for the development and promotion of tourism in Kosovo Project development, planning and management: defining budget and scope, SWOT analysis, risk assessment, producing creative solutions to Kosovo’s challenges Research analysis: Conducted in-depth research to produce detailed analytical research reports, guidelines and documents for Kosovo’s embassies and diplomatic missions Impacted foreign policies for diaspora and the foreign ministry’s strategy on public, cultural and digital diplomacy Helped in conceptualising the newly created Department of Public Diplomacy in the Ministry of Foreign Affairs and Diaspora (MFAD) Advised and consulted on public diplomacy initiatives, government projects and the newly created government Business Investment and Export Agency Held meetings and presented the projects to officials from local municipalities, ambassadors, representatives from government, NGOs and foreign international organisations and institutions


Shelter UK
• United Kingdom
• Construction
• 1 - 100 Employee
• Fundraiser and Campaigner

  • Mar 2022 - Apr 2022


University of Westminster

• United Kingdom
• Higher Education
• 700 & Above Employee

• Student Recruitment Telephone Handler

  • Jul 2021 - Aug 2021

  Recruited potential UK based and international students by answering enquiry calls, creating application forms and assessing students based on university criteria and requirements Performed data entry by creating accurate and detailed forms and records in the university system Broad knowledge of courses available, UCAS processes, requirements, university opportunities Completed mandatory courses on Data Protection and Privacy (GDPR) Worked together with colleagues to assess students and to reach university targets for recruitment

• Clearing Enquiry Service Team Member

  • Jul 2020 - Aug 2020


Embassy of the Republic of Kosovo in the United Kingdom

• Political Research Intern

  • Jun 2019 - Sep 2019

  Worked closely with diplomats and their teams in assisting the everyday running of the embassy Conducted research and prepared reports of political developments in the United Kingdom and its impact on Kosovo for the Ambassador, diplomats and government officials in Kosovo Assisted with translation work between English and Albanian Handled telephone and email enquiries of citizens about services provided by the embassy and a range of issues Social media management of the embassy's Twitter account using social media trends to promote Kosovo's tourism and cultural sector

• Clearing Enquiry Service Team Member

  • Aug 2019 - Aug 2019