Experience

ADDFORCE HUMAN RESOURCES SOLUTION, INC.

• Philippines
• Human Resources Services
• 1 - 100 Employee

• Technical Recruiter

  • Oct 2022 - Present

  • Responsible for sourcing IT professionals, Bilingual Speakers, Sales Executives, Financial Analyst etc. • Utilized recruitment tools using Indeed, Linkedin, Monster, Facebook etc. • First point contact of candidates • Reviewing resumes and sending qualified candidates over to clients. • Some clients let us do the initial interview before we send the complete details of the candidates • Scheduling candidate interview with the client making sure they are lined up • Monitoring of applicant's status Show less



Concentrix

• Customer Service Representative

  • Aug 2019 - May 2021

  • Taking a total of (50+) inbound calls on a daily basis • Filing a dispute for the customer's complaint • Following the Authentication process to make sure we're talking to the account holder • Listening and providing resolution to their concerns • Blocking and Unblocking debit/credit cards • Discussing their transactions to know if there's any Fraud transaction made on the account • Providing the updates regarding the status of their dispute • Taking a total of (50+) inbound calls on a daily basis • Filing a dispute for the customer's complaint • Following the Authentication process to make sure we're talking to the account holder • Listening and providing resolution to their concerns • Blocking and Unblocking debit/credit cards • Discussing their transactions to know if there's any Fraud transaction made on the account • Providing the updates regarding the status of their dispute



inspiro

• Philippines
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Sales Representative

  • Mar 2017 - Jun 2019

  • Been an Adhoc Team Leader, Product Trainer and Quality Specialist • Taking a total of (50+) inbound calls on a daily basis • Listening and providing resolution to their concerns • Assisting clients to track the status of their order • Making sure that customer's are happy and satisfied with the service provided • Taking supervisor calls, Monitoring agent's productivity, sending report • Communicating with the florist/store • Doing outbound calls and email • Trained new hires • Promoting our products and helping customer to place their order Show less