Support Engineer

• Nov 2022 - Present

Automotive Equipment Engineer

• Oct 2021 - Nov 2022

1.1 Taxi Equipment Department -Handle technical issues on day-to-day duties to support team of Technician/Electrician -Next-level-escalation from Technician/Electrician to handle customers -Manages equipment service support (troubleshooting and repairing printed circuit boards) -Communicate with supplier on technical feedback and design improvement -Automation of daily reports, for example, Technician/Electrician will key in the details of Service Forms daily and the software will generate a daily summary of the completed services including driver details, taxi vehicle numbers, date & time in/timeout, stock inventory counts…. etc. -Understanding taximeter codes and work with Taiwan contractor on improvements for IVU soft-meter -Understanding the IV codes and debugging/improving the software -Application for IV soft-meter on approval of use in Singapore Work with Taiwan contractor to build test set for PSB product evaluation -Document and maintain SOPs Safe keeping of all Equipment software versions -Ad hoc duties as assigned 2 Taxi IT Department -Troubleshoot technical issues and identify modifications needed in new and existing applications to meet changing user requirements -Ensuring on the functionality of the current system -Support end user requirement which includes writing of existing or new application to improve on processes -Assist in: —the creation of system design and functional specifications for all new development projects —liaison with contractors to act on system or server matters —performing hardware configuration; server and external backup devices —complying with change management policies to ensure data integrity and system stability Show less

Software Engineer

• Feb 2021 - Oct 2021

-Assist in the creation of system design and functional specifications for all new development projects -Troubleshoot technical issues and identify modifications needed in new and existing applications to meet changing user requirements -Ensuring on the functionality of the current system -Support end user requirement which includes writing of existing or new applications to improve on processes -Liason with contractors to act on system or server matters -To perform hardware configuration; server and external backup devices -Comply with change management policies to ensure data integrity and system stability -Ad hoc duties as assigned Show less

Assistant System Engineer

• Apr 2017 - Feb 2021

-Assist in after-sales support and maintenance to customers -Provide support to customer through remote/onsite support -Attend to local and overseas customer on Periodic Maintenance during office hour and weekend as scheduled -Attend to local and overseas customer on breakdown services -Work on 24/7 stand-by rotating-shift in order to provide technical support to customers after office hours -In-charge of documentation in relation to service performed -Assist on documentation in relation to ISO requirement Show less

Faculty Member

• Jul 2016 - Oct 2016

Taught Differential Equation to third year college students Taught Differential Equation to third year college students

Systems Engineer

• Mar 2015 - Oct 2016

• Collection of client requirements for the projects. • Establishment of clear project specifications and formulation of software requirements. • Research for the best methodology to be implemented for the project. • Preparation of detailed reports concerning functional design specifications. • Development of database tables, stored procedures and views. • Development of a maintainable, extensible and team-friendly code. • Regular consultation with client on project status and technical issues • Maintenance of software and hardware inventory • Management and documentation of system configurations • Development of virtual machines for project simulation • Administration of Active Directory • Management of Active Directory Users and Computers • Server Management Show less