Experience

FiberSense

• IT Services and IT Consulting
• 1 - 100 Employee

• Network Operations Engineer

  • Oct 2021 - Present

  Monitor Installed systems that provide clients with critical real-time system information. Analyze and interpret acoustic data signals from installed systems. Contribute to improvement of existing systems and process. Monitor Installed systems that provide clients with critical real-time system information. Analyze and interpret acoustic data signals from installed systems. Contribute to improvement of existing systems and process.



Nec sg

• Singapore

• NOC

  • Jul 2021 - Oct 2021

  Respond to the incoming alerts (system triggered, e-mail etc.) ■ Manage, track, record and follow up on incident tickets or service requests in Service Management Systems. ■ Follow documented support procedures for incident management, which include identifying and determining the root cause and resolving the incident or escalate to the appropriate resolver group according to SLA (Service level Agreement). ■ Maintenance of technical documentation (for NOC) of processes and procedures used throughout normal operations. Any adhoc duties as assigned Show less



Cognizant

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Process Specialist

  • Aug 2017 - Oct 2020



Wipro

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Project Engineer

  • Sep 2015 - Aug 2017



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Test Analyst

  • Nov 2013 - Sep 2015