VP of Systems Operations at Astra Service Partners

• Aug 2023 - Present

Operating Executive

• Aug 2023 - Present

Head of Healthcare

• Jul 2021 - Sep 2022

• Oversees account management and operations team on new client proposals, re-development of new business model infrastructure, and negotiating contracts • Responsible for budgeting, reducing costs and generating sustainable revenue/EBITDA gains, which achieved vertical's lifetime profitability in 6 months during hiring freeze and budget restrictions • Escalation point for the department’s complex/high-impact decisions • Oversees account management and operations team on new client proposals, re-development of new business model infrastructure, and negotiating contracts • Responsible for budgeting, reducing costs and generating sustainable revenue/EBITDA gains, which achieved vertical's lifetime profitability in 6 months during hiring freeze and budget restrictions • Escalation point for the department’s complex/high-impact decisions

Director Of Client Relations & Strategic Operations

• Nov 2019 - Jul 2021

• Executed highly targeted account management strategies (up-selling, new feature enhancement, new version implementation) deepening customer base and driving new revenue growth • Led teams to build and implement new products/services; managed project scoping, timelines, and deliverables • Executed highly targeted account management strategies (up-selling, new feature enhancement, new version implementation) deepening customer base and driving new revenue growth • Led teams to build and implement new products/services; managed project scoping, timelines, and deliverables

Clinical Program Manager

• Apr 2018 - Oct 2019

• Managed workforce planning and resource allocation for acquired outpatient centers focused on value-based care• Created branded playbook of industry best practices, branding guidelines, and change management transition plans for acquisitions

Chief of Staff

• Mar 2016 - Apr 2018

• Operated at tactical, strategical, and operational levels as a thought partner and process manager for 30+ regional executive leaders; ensuring accountability and follow-through of corporate target goals and benchmarks• Developed and managed comprehensive OCM strategies to improve efficiency, standardize processes, and preserve quality of new operational frameworks which impacted cost savings and revenue generation

Corporate Manager of Personalized Medicine Operations

• Jul 2015 - Feb 2016

• Managed five Genetic/Genomic Medicine Centers and 10 RN directors/coordinators• Collaborated with cross-functional teams to deploy initiatives and lean methodologies• Launched Medication Acquisition Program, eliminating financial barriers to patients for their drugs; program saved $3.7M in five months

Management Fellow

• Jul 2013 - Jun 2015

Administrative resident partnered with leadership in operations, talent, marketing, and finance intended to accelerate managerial growth through pioneered rotational assignments• Streamlined and formalized clinical protocols to protect CTCA physicians’ intellectual property rights• Achieved lean six sigma green belt increasing physician utilization and restructuring advanced practitioner model; $1.1M cost savings in 7 months• Led end-to-end delivery of specialty outpatient clinic launch in 4 months; first year resulted $12M NOI Show less

Leadership Intern

• Aug 2012 - May 2013

Developed a leadership program for potential future leaders with the support of the Campus Living and Community Development Office. The program provides open conversations, retreats, and opportunities to learn the building blocks of leadership and be the bigger change outside the campus community.Partnered with different offices on campus to open communication barriers between students and administration.

Presidential Ambassador

• Aug 2012 - May 2013

Nominated by members of the DePauw community and appointed by the University President to host distinguished lecturers, alumni and guests of the University.

Peer Mentor

• May 2012 - May 2013

A position for the First Year Experience that programs and educates incoming mentors on how to establish a healthy relationship with incoming first year students. This position mentors the mentors to show how to approach or what to be aware of when providing a well-rounded experience in college.

Tour Guide

• Sep 2010 - May 2013

Conducted campus tours for prospective students and faculty. Answered any questions and give insight about what the campus has to offer.

Vice President of Student Life

• May 2011 - May 2012

An elected position by the student body working with eight other executive board members. Consulted with the Executive Student Body President and Vice President to manage campus groups, plan activities, and allocate club funds in order to have a positive impact on the students, faculty, and staff.

First Year Experience Mentor

• Aug 2010 - May 2012

Responsible for a group of fifteen students during their first year of college, by providing support and assurance as a peer advocate for their academic and social success.

Student Researcher - Biological Sciences

• Feb 2011 - Feb 2012

Fish cardiomyocyte regeneration research in Dr. Pascal Lafontant's lab performing heart extraction, sectioning, and staining.