Areona Rice

Service Delivery Manager at Nextiva
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Location
Surprise, Arizona, United States, US

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Elijah Hamm

I am delighted to write this LinkedIn recommendation for Areona, a highly skilled and experienced Technology Implementation Manager. I had the pleasure of working with Areona on a recent project, and I was thoroughly impressed by her exceptional level of customer service and dedication to delivering outstanding results. One of the things that stood out to me was Areona's ability to manage complex projects with ease. She demonstrated excellent leadership and organizational skills, ensuring that all stakeholders were kept informed and engaged throughout the implementation process. Her technical proficiency was also evident, as she was able to troubleshoot and resolve any issues that arose with ease. What I appreciated most about Areona, however, was her commitment to providing exceptional customer service. She consistently went out of her way to understand our needs and requirements and worked tirelessly to ensure that our expectations were met or exceeded. Overall, I would highly recommend Areona for any technology implementation management role. Her professionalism, technical expertise, and commitment to outstanding customer service make her an asset to any organization. It was a pleasure to work with Areona, and I look forward to the opportunity to work with her again in the future.

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Credentials

  • Project Management Foundations: Requirements
    LinkedIn
    Aug, 2023
    - Sep, 2024

Experience

    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Service Delivery Manager
      • Mar 2022 - Present

      - Led the successful implementation of VoIP products and services, managed client relationships, and consistently exceeded completion metrics by 150%. - Collaborated with cross-functional teams to expedite issue resolution, reducing project delivery time by 20%. - Effectively built and maintained strong client partnerships while displaying effective project and risk management skills. - Demonstrates the capability to delegate effectively to minimize business disruptions during the deployment of services and products. - Cultivated strong partnerships with clients and internal stakeholders, mitigating potential risks and minimizing business disruptions. Show less

    • United States
    • Computers and Electronics Manufacturing
    • 700 & Above Employee
    • Neighbor Solutions Expert Team Coach
      • Feb 2021 - Mar 2022

      - Spearheaded the development of innovative tools and educational materials, resulting in a 25% decrease in agent Average Handling Time (AHT).- Exhibited adeptness in effectively communicating and collaborating with coworkers and cross-functional departments in resolving issues and enhancing systems and resources.- Fostered seamless communication and collaboration across cross-functional departments, enhancing systems and resources.- Mentored new team members, enhancing customer support quality, and contributing to the achievement of company performance goals. Show less

    • Technical Support Representative
      • Aug 2018 - Feb 2021

      •Provides thorough support and problem resolution for customers •De-escalate difficult scenarios with passionate customers•Supported customers with hardwiring and troubleshooting issues•Display courtesy and strong interpersonal skills with all customer interactions •Support other team members via chat, and in person, as a Subject Matter Expert•Provided support and development to new employees by participating in side-by-sides and shadowing of live calls

    • Technical Support Representative
      • Jun 2017 - Dec 2017

      •Provides thorough support and problem resolution for customers •Maintained composure and patience when faced with difficult customer situations •Supported customers with online billing and account issues •Provides thorough support and problem resolution for customers •Maintained composure and patience when faced with difficult customer situations •Supported customers with online billing and account issues

    • United States
    • Automotive
    • 1 - 100 Employee
    • Sales Representative
      • Jan 2017 - May 2017

      • File organization • Contacted clients to obtain needed information • Persuaded potential customers to purchase vehicles • Utilized marketing via social media networks • Routed incoming calls to an appropriate member of management • File organization • Contacted clients to obtain needed information • Persuaded potential customers to purchase vehicles • Utilized marketing via social media networks • Routed incoming calls to an appropriate member of management

    • United States
    • Security and Investigations
    • 1 - 100 Employee
    • Collections Specialist
      • May 2016 - Nov 2016

      •Contact consumers with delinquent accounts and made resolutions •Generate reports and follow up on delinquent accounts •Accurately documented and updated clients accounts with details of every phone call •Gained knowledge with training on FDCPA guidelines •Resolve delinquency issues by making payment requests and account adjustments •Contact consumers with delinquent accounts and made resolutions •Generate reports and follow up on delinquent accounts •Accurately documented and updated clients accounts with details of every phone call •Gained knowledge with training on FDCPA guidelines •Resolve delinquency issues by making payment requests and account adjustments

    • Sales Representative
      • Feb 2016 - May 2016

      • File organization • Contacted clients to obtain needed information • Persuaded potential customers to purchase vehicles • Utilized marketing via social media networks • Routed incoming calls to an appropriate member of management • File organization • Contacted clients to obtain needed information • Persuaded potential customers to purchase vehicles • Utilized marketing via social media networks • Routed incoming calls to an appropriate member of management

    • Administrative Assistant
      • Oct 2014 - Jan 2016

      • File organization • Contacted clients to ensure satisfaction • Created schedules for employees • Faxed clients and potential partners • Routed incoming calls to appropriate management member • File organization • Contacted clients to ensure satisfaction • Created schedules for employees • Faxed clients and potential partners • Routed incoming calls to appropriate management member

    • Certified Pharmacy Technician
      • Aug 2013 - Sep 2014

      • Spoke with patients • Resolved insurance issues • Spoke with doctors regarding patient prescriptions • Prescription entry • Gained experience with automated dispensing machines • Prescription and data entry • Spoke with patients • Resolved insurance issues • Spoke with doctors regarding patient prescriptions • Prescription entry • Gained experience with automated dispensing machines • Prescription and data entry

Education

  • Carrington College-Phoenix
    Pharmacy Technology
    2012 - 2013

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