Experience

Digital Bananas Technology

• United Kingdom
• IT Services and IT Consulting
• 100 - 200 Employee

• Business Analyst

  • Jul 2020 - Present

  • Conducted stakeholder requirement elicitation using various BA techniques- workshops, focus group, interviewing, surveys, document analysis and prototyping • Performed extensive need analysis and collaborated with SMEs in functional areas and documented current State (As-Is) using VISIO BPMN • Identified and elaborated on critical user journeys, use cases, workflows, and business processes that aligned with the product vision/goals and addressed critical user and control needs • Defined dynamic logic and customizing questions to the client type, transaction type, account type, transaction limits, and services selected • Liaised with the software developers to ensure that the upgrades satisfied the requirement documentations and stakeholder expectations • Conducted UAT personally and with stakeholders, obtained sign-off as per pre-defined exit criteria • Developed to-be process flows of solution design and translated Epics/Features into user stories while documenting acceptance criteria using JIRA. • Created and managed project artifacts using MS Office Tools, JIRA, and Confluence • Groomed and managed product backlog to reflect the prioritized user stories to be developed in each sprint and engaged Agile ceremonies such as stand-ups, sprint planning, review, and retrospectives • Created ‘Use Case’ scenarios to enhance test completeness and implemented ‘User Experience’ design to enhance product satisfaction • Designed and documented process models and flowcharts to provide visual images to aid problem-solving, requirement walk-through, and training purposes. • Drafted Standard Operating Procedures (SOP), product FAQs, user guides, and training plans and materials for the new system Show less



KBC Bank Ireland

• Financial Services
• 700 & Above Employee

• Mortgage Operation Administrator

  • Jun 2022 - Present

  • Provide a high-quality administration function in relation to servicing Mortgage accounts and products. • Swiftly amend Customer Ltv application form and send for review of the application. • Updating Client Accounts, issuing letter of confirmation and ensuring absolute accuracy at all times. • Verify land registry documents or title deeds if the land is unregistered. • Verify supporting legal and financial documents. • Prepare the property transfer and mortgage deeds. • Ensure procedures and compliance requirement on account amendment are adhere to fully according to the bank guidelines. • Write reports on daily activities and account amended. • Processed confidential data in line with the Bank Policy. • Work with a team to review Deed of Property submitted by the Customer. Show less



Health Service Executive

• Hospitals and Health Care
• 700 & Above Employee

• Contact Tracer Clerical Officer

  • Jan 2022 - Jun 2022

  • Make multiple calls daily to provide contact tracing information. • Answer queries and give relevant detailed information according to public health advice. • Ensure calls resolution of complaints and enquiries. • Write reports on daily activities and calls. • Manage the health data of people by making sure they are correct with information given over the phone. • Make multiple calls daily to provide contact tracing information. • Answer queries and give relevant detailed information according to public health advice. • Ensure calls resolution of complaints and enquiries. • Write reports on daily activities and calls. • Manage the health data of people by making sure they are correct with information given over the phone.



Connect Zone

• Nigeria
• Technology, Information and Internet
• 1 - 100 Employee

• Digital Business Analyst

  • Apr 2017 - Apr 2020

  • Worked with cross functional teams to elicit requirements, translate business requirements and technical directions into user stories on agile projects. • Translating agreed business requirements into functional and non-functional requirements. • Helped manage user story backlog and worked with product owner to prioritize user stories for each release. • Work with the project team to conduct stakeholder requirement elicitation using various BA techniques- workshops, focus group, interviewing, surveys, document analysis and prototyping. • Define detailed acceptance criteria for change and fix requests sufficient for developers to code against • Ensure that technical deliverable accurately reflect the defined requirements. • Prepare Business Cases, formulate and define system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements. • Create ‘Use Case’ scenarios to enhance test completeness and implementation of ‘User Experience’ design to enhance product satisfaction. • Design and document process models and flowcharts to provide visual images to aid problem-solving, requirement walk-through, and training purposes. Show less



BAA Professional Services

• Lagos

• Administrative/Customer Service Executive

  • Mar 2016 - Apr 2017

  • Contacted new and existing clients via calls and emails providing them with information about new tax laws and benefits of paying their taxes early through the company to avoid penalties. • Answered all the queries and questions on the phone or through email by giving them relevant detailed information. • Provided secretarial services such as filing and minute taking at management meetings. • Issued receipt by email on any services rendered to clients. • Represent the Company in a positive manner. Show less