Experience

Trilogy MedWaste

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Office Coordinator

  • Jul 2019 - Present

  Miami, Florida, United States



Publix Super Markets

• United States
• Retail
• 700 & Above Employee

• Customer Service Representative

  • May 2019 - Mar 2021

  Miami, Florida, United States ● Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges ● Provided positive customer experiences and resolved all customer complaints ● Train, mentor and motivate team members and new hire, with strong focus on optimizing productivity and performance ● Performed store opening/closing duties, counting cash drawers and compiling daily financial reports for store manager



United Medical Industries, Corp

• United States
• Environmental Services

• Office Assistant

  • Apr 2014 - Jul 2019

  Miami, Florida, United States ● Automated previously manual invoicing process, accelerating customer payments and improving billing accuracy ● Create daily reports of detailed aging and past due accounts to follow up with customers on unpaid invoices ● Work with customers to develop repayment plans for delinquent accounts ● Responsible for the process with home health agencies on discharges of active\inactive patients ● Assisted routing manager to schedule, reschedule and cancel services to meet… Show more ● Automated previously manual invoicing process, accelerating customer payments and improving billing accuracy ● Create daily reports of detailed aging and past due accounts to follow up with customers on unpaid invoices ● Work with customers to develop repayment plans for delinquent accounts ● Responsible for the process with home health agencies on discharges of active\inactive patients ● Assisted routing manager to schedule, reschedule and cancel services to meet clients need and increase productivity ● Renew customer contracts before mature date or when there is an update to the account Show less



Zoological Wildlife Foundation

• United States
• Environmental Services
• 1 - 100 Employee

• Department Supervisor

  • Jun 2008 - Jul 2014

  Miami, Florida, United States ● Mail merge notifications to inform members their membership status ● Reorganizing workflow and fulfillment process of members benefits to prevent delays ● Helped encourage teamwork and develop positive working relationship within departments. ● Created an Excel database of outstanding and redeemed membership gift certificates ● Maintain excellent levels of customer service by responding to inquiries and resolving problems ● Build relationship with members to… Show more ● Mail merge notifications to inform members their membership status ● Reorganizing workflow and fulfillment process of members benefits to prevent delays ● Helped encourage teamwork and develop positive working relationship within departments. ● Created an Excel database of outstanding and redeemed membership gift certificates ● Maintain excellent levels of customer service by responding to inquiries and resolving problems ● Build relationship with members to better retention rate. ● Assists with data entry and reporting using Raiser’s Edge software ● Supervise daily sales prepare opening and closing of cash register ● Develop, manage and sell a single/multi-year plans for families and special events for individual and business members ● Met department goals by assisting with fundraising events Show less