Experience

Belvedere Hotel

• Hospitality
• 1 - 100 Employee

• Director Of Housekeeping

  • Jul 2018 - Present



YOTEL New York

• Assistant Director of Housekeeping

  • Sep 2011 - Present

  Responsible for oversight of all matters pertaining to housekeeping operations for location with 700+ rooms. KEY ACCOMPLISHMENTS:  *Leverages tools, resources, and technology to develop and improve talent, including staff recognition and disciplinary actions. * Supervise and successfully communicate with associates per Union Local guidelines. * Lead safety policy, initiatives, and processes to proactively identify and mitigate risks. * Oversee logistics, communicate goals, and expectations, including third party vendor maintaining common areas.  * Communicate with customers and vendors for smooth and productive workflow.  * Direct staff in servicing all areas of property, evaluating operations and executing solutions to maximize utilization of staff, inventory, distribution, and profitability.  * Execute best practices to control linen, supplies, and expenses to meet budget.  * Orchestrate schedule and payroll to meet utilization and daily, weekly, and monthly productivity budget.  * Manage waste and lower costs by use of appropriate means.  * Assesse and measure performance, diagnosing root cause and create innovative solutions.  *Supervise managers and junior manager ensuring high level of performance and team engagement. * Execute performance management systems and employee engagement programs to maximize productivity and retention.  * Communicate and lead effective change management practices based on tracking, and responding to Guest Satisfaction Index (GSI) surveys Show less

• Housekeeping Manager

  • Sep 2011 - Present

  Led and coordinated training and development for housekeeping associates to improve and manage performance. KEY ACCOMPLISHMENTS:  * Assigned schedule to staff to best manage department needs and productivity. * Confirmed and adhered to OSHA regulations and company safety standards within department. * Prepared VIP and showrooms as appropriate per standards and established protocols.  * Routinely inspected common/public areas and VIP rooms to confirm high quality standards.  * Partnered with maintenance department to monitor and sustain hotel deep clean program. Show less



Doubletree Metropolitan Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Engineering Office Manager

  • Mar 2010 - Sep 2011

  Oversaw office administrative and support functions including expenditures, preparation of budgets, and maximization of cost and quality for departmental operations. KEY ACCOMPLISHMENTS:  * Maintained schedule for support staff based on forecast, payroll budget, and productivity needs. * Managed reconciliation of payroll ensuring regulatory compliance and observance of corporate policies.  * Planned and directed installation, testing, operation, maintenance, and repair of facilities and equipment as necessary.  * Created and applied key internal strategies and motivation programs to achieve departmental goals, ensuring a positive work environment.  * Effectively promoted transparent levels of communication and collaboration between departments to execute maintenance of equipment and product.  * Attained Manager of the Quarter, and Manger of the Year. Show less



Hampton

• United States
• Hospitality
• 700 & Above Employee

• General Manager

  • May 2008 - Jan 2009

  Accountable for oversight and operations of property with 150 rooms and $5 million in sales, ensuring the efficient administration of the Human Resources functions. KEY ACCOMPLISHMENTS:  * Recruited, assessed, hired and trained associates, managing all aspects of HR including compensation, benefits administration, regulatory compliance, and employee relations.  * Supervised staff performance by analyzing and employing Guest Satisfaction systems and financial data analysis  * Implemented promotional marketing and sales strategies in accordance with corporate business plan to meet or exceed established goals.  * Determined and applied safety practices for employees and guests, assisting in maintenance and execution of hotel emergency and security procedures. Show less



Hampton Inn by Hilton

• General Manager

  • Jan 2007 - May 2008

  Responsible for location with 140+ rooms and sales of more than $5 million. KEY ACCOMPLISHMENTS:  * Topped annual budget with increase of 3% gross revenue and 13% increase in gross profits.  * Achieved a 99 rating in cleanliness and 99 in brand standards on QA inspection. Overall score was 87 due to capital items.  * Employed policies and processes to maintain that all departments were functioning within brand and PMSI standards

• Sales Coordinator/Opeation Manager

  • Jun 2004 - Jan 2007

  * Assisted Director of Sales with increase in client base through promotional solicitation, while establishing trust and building relationships with clients to sustain a loyal customer base.  * Coordinated all arrangements for incoming groups to certify that departments were prepared for arrival.  * Responsible for oversight of front desk operations to sustain guest loyalty and satisfaction scores, including management of staff and related matters. * Oversaw payroll, accounts payable, and accounts receivables for front desk operations. Show less