Experience

Trilogy Federal

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Senior Project Management Consultant

  • Aug 2019 - Present

  Core Responsibilities •Partner in the development, implementation, and standardization of Project Management Office strategies for clients in the Department of Veterans Affairs. •Develop and maintain project management plans, budgets, schedules, risk logs, requirements documents, and closure reports. •Develop and execute reporting strategies using dashboards, narrative documents, and PowerPoint presentations for distribution to Directors, Senior Executives, and Congressional Oversight… Show more Core Responsibilities •Partner in the development, implementation, and standardization of Project Management Office strategies for clients in the Department of Veterans Affairs. •Develop and maintain project management plans, budgets, schedules, risk logs, requirements documents, and closure reports. •Develop and execute reporting strategies using dashboards, narrative documents, and PowerPoint presentations for distribution to Directors, Senior Executives, and Congressional Oversight offices. •Schedule and facilitate meetings with clients and project team to discuss project status, set priorities, resolve issues, develop plans, and evaluate risks. Recent Projects Managed VBA Training Curriculum Management •Managed 4 concurrent curriculum development and redesign projects. •Revised existing schedule and resource management plan for a redesign project that was 2 months behind schedule resulting in project finishing 2 months ahead of schedule. •Collaborated with federal leadership and consultant team to write charter, project management plan, and standard operating procedures. •Developed and maintained dashboard to track training course development progress for 400+ course inventory. •Created and maintained 2-year integrated master schedule (IMS) for training program redesign. VBA Competency Based Training System (CBTS) •Managed 3 concurrent and interdependent projects for micro-lesson development, assessment development, and learning objective analysis. •Conducted 5-day work breakdown structure workshop to achieve consensus from project team on requirements, dependencies, and risks. •Managed project transition through 3 leadership changes by developing, maintaining, and presenting charters, scope statements, and IMS. •Designed communications materials to promote launch of CBTS. Show less



TekPro Services

• Government Relations Services
• 1 - 100 Employee

• Program Manager

  • Feb 2019 - Aug 2019

  Washington D.C. Metro Area •Oversaw all business lines of TekPro contractor support for National Prevailing Wage Center. •Established performance goals and expectations for TekPro team. •Coordinated with federal management counterparts in the planning and implementation of strategic directions for the Center. •Collaborated with federal staff in the design, testing, and implementation of case processing software system. •Led and managed a team of 31 personnel in Helpdesk operations, data entry, mailroom… Show more •Oversaw all business lines of TekPro contractor support for National Prevailing Wage Center. •Established performance goals and expectations for TekPro team. •Coordinated with federal management counterparts in the planning and implementation of strategic directions for the Center. •Collaborated with federal staff in the design, testing, and implementation of case processing software system. •Led and managed a team of 31 personnel in Helpdesk operations, data entry, mailroom, and case processing analysis. •Recruited, interviewed, and made final hiring decisions for all staff positions. Managed the time sensitive recruitment and onboarding of 8 new staff within 4 weeks.

• Team Lead

  • Mar 2017 - Feb 2019

  Washington D.C. Metro Area •Supervised a team of case processing analysts and operations support assistants. •Ensured that metrics were consistently achieved regarding case processing, accuracy, and data entry operations. •Set work schedules, assigned daily work, monitored work quality, conducted performance appraisals, and provided training for employees. •Provided extensive data analysis regarding operational trends and emerging industry topics for both federal and TekPro customers.

• Case Processing Analyst

  • Oct 2015 - Mar 2017

  Washington D.C. Metro Area •Evaluated applications for foreign labor certification using knowledge of a range of immigrant and non-immigrant related laws, regulations, legal decisions, principles, and methods applicable to the visa program. •Provided job classification analysis and prevailing wage recommendations for 950+ applications per month with an accuracy rate of over 98%. •Conducted research and analyzed prevailing wages for Perm, H-1B Specialty Workers, H-1B1, H-2B Temporary Labor Certification, and E-3… Show more •Evaluated applications for foreign labor certification using knowledge of a range of immigrant and non-immigrant related laws, regulations, legal decisions, principles, and methods applicable to the visa program. •Provided job classification analysis and prevailing wage recommendations for 950+ applications per month with an accuracy rate of over 98%. •Conducted research and analyzed prevailing wages for Perm, H-1B Specialty Workers, H-1B1, H-2B Temporary Labor Certification, and E-3 Programs.

• Help Desk Analyst

  • Sep 2015 - Oct 2015

  Washington D.C. Metro Area •Processed email inquiries and answered phone calls for the Department of Labor's National Prevailing Wage Center Help Desk.



National Center for Victims of Crime

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Bilingual Victim Services Specialist

  • May 2015 - Sep 2015

  Washington D.C. Metro Area •Provided trauma-informed crisis support and service referral, via phone and online instant messaging, to victims of crime as well as the family and friends of victims of crime. •Provided assistance and support in English and Spanish. •Wrote protocols for assisting victims of gang violence and financial fraud. • Assisted with training new victim services specialists by facilitating presentations, simulating caller scenarios, and providing one on one coaching. •Researched and… Show more •Provided trauma-informed crisis support and service referral, via phone and online instant messaging, to victims of crime as well as the family and friends of victims of crime. •Provided assistance and support in English and Spanish. •Wrote protocols for assisting victims of gang violence and financial fraud. • Assisted with training new victim services specialists by facilitating presentations, simulating caller scenarios, and providing one on one coaching. •Researched and verified government and non-profit organizations for a national database of crime victim services providers. Show less



University of Virginia

• United States
• Higher Education
• 700 & Above Employee

• Program and Logistics Coordinator

  • Jan 2014 - May 2015

  Charlottesville, Virginia Area •Organized and supported workshops, consultations, research, and other programs for University of Virginia Center for Teaching Excellence. •Program support responsibilities included scheduling, space reservation, event promotion, as well as coordinating guest speakers and workshop leaders. •Handled daily administrative tasks such as data entry and tracking, supervising program budgets, website editing, basic IT needs, and responding to phone and email inquiries. •Managed hiring… Show more •Organized and supported workshops, consultations, research, and other programs for University of Virginia Center for Teaching Excellence. •Program support responsibilities included scheduling, space reservation, event promotion, as well as coordinating guest speakers and workshop leaders. •Handled daily administrative tasks such as data entry and tracking, supervising program budgets, website editing, basic IT needs, and responding to phone and email inquiries. •Managed hiring, training, scheduling, and daily work of four student assistants. •Coordinated the selection, training, and scheduling of undergraduate, graduate, and faculty personnel for special programs and events. Show less