Experience

Quantum Telecom LTD

• Saudi Arabia
• Telecommunications
• 1 - 100 Employee

• Sales Supervisor

  • Jun 2017 - Present

  • Helping underperforming sales representatives improve their performance. • Updating and reviewing sales figures on a weekly basis using excel formats. • Ensure the consistent implementation of organizational policies and procedures. • Completing timesheets and attendance records. • Coordinating the efforts of the sales team. • Investigating and troubleshooting customer service issues. • Setting attainable objectives for sales staff. • Helping underperforming sales representatives improve their performance. • Updating and reviewing sales figures on a weekly basis using excel formats. • Ensure the consistent implementation of organizational policies and procedures. • Completing timesheets and attendance records. • Coordinating the efforts of the sales team. • Investigating and troubleshooting customer service issues. • Setting attainable objectives for sales staff.



Saudi Call Company

• Al-Dammam, Saudi Arabia

• Customer Service Officer

  • Aug 2012 - May 2017

  • Responsible for customer retention, renewal and upgrades. • Ensure orders are implemented and generating revenue within established time frames to sustain revenue goals. • Meet expedited customer timelines by maintaining constant communication • Following call center “scripts” when handling different topics • Identifying customers’ needs, clarify information, research every issue and providing solutions • Build sustainable relationships and engage customers • Keep records of all conversations in our call center database in a comprehensible way • Maintains call center database by entering information. Show less



NESMA and Partners Construction Co.

• Dammam, Saudi Arabia

• Welding Technician

  • Oct 2009 - Jul 2012

  • Assisted welding engineers with conducting tests and evaluation of alloys metals and other welding materials. • Inspected joints to ensure they met national and company standards as well as customer requirements. • Completed technical reports of testing data and submitted them. • Prepared specifications information for material heat treating. • Assisted welding engineers with conducting tests and evaluation of alloys metals and other welding materials. • Inspected joints to ensure they met national and company standards as well as customer requirements. • Completed technical reports of testing data and submitted them. • Prepared specifications information for material heat treating.