Special Education Paraeducator

• Jan 2022 - Present

* Worked closely with children with special needs to educate, assist, and train as per their Individualized Education Programs. *Collaborated with teachers and professionals (occupational therapists, speech/language therapists) to develop or update academic benchmarks for each child. *Created personal relationships with each child/client to motivate them in a classroom environment. *Certified in Applied Behavior Analysis (ABA) with RBT certification and Crisis Prevention Intervention(CPI) with CPI certification. Show less

Merchandise Associate

• May 2019 - Nov 2021

• Demonstrated business ownership, managed re-stocking of product, and provided outstanding customer support for bedding, bath, health and beauty departments • Partnered with visual merchandising team with planograms (merchandising needs, transition displays, events and product promotions), demonstrating efficiency in meeting completion deadlines • Supported Customer Service team recommending creative options to address customers’ needs. Provided exceptional guest service to guests, fostered positive relationships, being enthusiastic about the Target brand, and contributing to company’s bottom line driving repeat business Show less

Customer Service Representative

• May 2017 - Jun 2018

• Employee Recognition: Awarded “Star Employee of the Month” (Feb 2018) and “Awesome Agent Award” (Nov 2017) • Successfully managed high volume of inbound customer calls, effectively resolved billing issues and provided pragmatic solutions in a timely manner • Performed outbound calls successfully resolving collections issues and settled overdue account issues. Advised, negotiated, and established customer payment plans for past due balances driving win-win solutions for company and customers. • Serviced 150 calls and 50+ payment transactions daily Show less

Content Writer

• Dec 2014 - Jan 2016

• Worked closely with team leaders creating, editing, and proofreading 80+ ghost-written, SEO-optimized blogs/articles per month, uniquely tailored to clients’ needs (keywords, target audience, research, tone of voice, etc.) • Demonstrated keen ability to work independently and remotely, delivering high quality content for diverse market niches. Diverse clients included college-level education industry, social media marketing for travel industry, provided graphic design and freelance work for small-business clients. • Received employer recognition for exceptional work quality while meeting strict project deadlines. Received several salary increases and PTO benefits. Show less

Freelance Copywriter

• May 2014 - Dec 2014