Experience

ThinkFuel Inc.

• Canada
• Advertising Services
• 1 - 100 Employee

• Onboarding, Implementation and Support Specialist

  • Sep 2021 - Present

  ThinkFuel Marketing delivers inbound marketing, lead generation, sales automation, marketing automation, and digital marketing services for B2B companies across Canada and the United States with HubSpot. A major part of Thinkfuel’s business is Hubspot Multi-Hub Onboarding, Hourly Hubspot Consultation and our Do-It-For-Me services for clients from multiple industries, locations and needs. ThinkFuel is currently an Elite Tier Partner with HubSpot, 1 out of just 6 Elite Parters who service Canada & USA simultaneously.



FranchiseSoft - Franchise Management Software

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Onboarding,Implementation & Support Specialist

  • Oct 2019 - Sep 2021

  A Franchise lead management and operations CRM company with offices in Mississauga, ON, Canada and California, USA. DUTIES - • Understand and translate customer business goals into successful project plans in order to achieve them using FranchiseSoft's technology during initial onboarding. • Manage a portfolio of customer implementation projects, ensuring a successful and timely completion of each project • Become an expert on the FranchiseSoft platform and train customers with varying levels of sophistication, from the basics of the platform to the use of technical tools like APIs and webhooks • Assist customers to navigate the technical aspects of the onboarding process, including the implementation of FranchiseSoft's JavaScript and integrations with other marketing software platforms • Identify and drive efficiency in the onboarding process by developing best practices and process improvements on an ongoing basis • Advocate and assist in the prioritization of new customer features and product enhancements, influencing FranchiseSoft's product roadmap and collaborating with the Product team to identify short-term solutions • Collaborate with Sales, Sales Engineering, and Customer Success to ensure smooth hand-offs before and after onboarding • Assist customers to quickly identify potential issues and escalate them appropriately to ensure the best possible experience during the onboarding period • Assist in the definition of project specifications and client requirements, involve all relevant departments to ensure technical feasibility and resource availability • Track and maintain accurate client records and hit key onboarding services milestones using FranchiseSoft 's CRM



ClickTecs

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Web Projects and Operations Coordinator

  • Jul 2018 - Sep 2019

  A web development and Digital Marketing agency based out Mississauga, ON. DUTIES - • Manage multiple Franchise Development and Single site Development projects with Agile methodology using Basecamp project management platform with an overseas team. • Manage SEO and Pay-per-click projects for clients from various industries with Google and Facebook Ads. • Schedule and manage overseas resources on multiple tasks related to Development, SEO and PPC. • Track project performance, specifically to analyze the successful completion of short- and long-term goals using Basecamp. • Develop comprehensive project plans and scope Documents to be shared with clients as well as other team members. • Schedule calls with clients to take detailed design briefs and clarify specific requirements of each project. • Schedule regular calls with clients on Go-To Meeting to guide/train them through the backend of their websites built in WordPress • Manage various tickets using Freshdesk Ticketing System ranging from Development, SEO and PPC for majority of clients. • Schedule and organize calls with clients to guide them through monthly SEO reports, providing answers to their questions and strategy to their problems along with the Digital Marketing Management Team. • Schedule and run monthly meetings with team to go over team performances and discuss areas of improvement. • Provide front facing client support to multiple clients on any calls related to websites, SEO, and PPC.