Experience

Orange Business Services

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Sr Services Operations Engineer

  • Jan 2018 - Present

   Manage day to day Data Center operations Install networking gear e.g. servers, switches, routers etc Perform root cause analysis for operational issues.  Perform first level trouble-shooting for facility and rack level events.  Install network media (cross-connects) as needed e.g. fiber optic, Cat5e and coaxial cable  Provide on-site physical and virtual support of technology infrastructure. Ensure Data Center operation success through network, server, and infrastructure monitoring and troubleshooting. Install and remove servers, network and infrastructure equipment. Act as first line of defense for data center crisis, including natural disasters, fires and power failure Schedule and coordinate break/fix work by Sun, EMC, IBM, and HP, Dell repair vendors Manage P&I monitoring equipment, respond to P&I alarms Coordinate additional power circuits ordering Provide Technical support to team members when needed Receive, stage and install or manage installation of telecom and data equipment Validate and complete Service Delivery orders for Central Office wiring to support Customer Installations Coordinate and supervise the maintenance of CRAC units, Chillers, and generators along with other power and infrastructure issues.



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Sr. Data Center Engineer (Data Center support for Orange Business Services)

  • Apr 2013 - Dec 2017

   Install networking gear e.g. servers, switches, routers etc Assist in performing root cause analysis for operational issues.  Perform first level trouble-shooting for facility and rack level events.  Install network media (cross-connects) as needed e.g. fiber optic, Cat5e and coaxial cable  Provide on-site physical and virtual support of technology infrastructure. Ensure Data Center operation success through network, server, and infrastructure monitoring and troubleshooting. Installed and removed servers, network and infrastructure equipment. Act as first line of defense for data center crisis, including natural disasters, fires and power failure Schedule and coordinate break/fix work by Sun, EMC, IBM, and HP repair vendors Manage P&I monitoring equipment, respond to P&I alarms Coordinate additional power circuits ordering Provide Technical support to team members when needed Receive, stage and install or manage installation of telecom and data equipment Validate and complete Service Delivery orders for Central Office wiring to support Customer Installations Coordinate and supervise the maintenance of CRAC units, Chillers, and generators along with other power and infrastructure issues.



Orange Business Services

• France
• IT Services and IT Consulting
• 700 & Above Employee

• CUCM VOIP Deployment Specialist

  • Jan 2010 - Apr 2013

  Worked on large scale CUCM phone deployment / migration and duties includeProvided Tier 2 technical support for Cisco Call Manager and Unity Platforms Performed MACs (moves, adds, changes)Provisioned new phones / 7962 /8945 to CUCM Utilized Perl scripting to add / update phone lines in a clusterTroubleshoot: phone registration, issues with inbound /outbound calling, add hoc conferencing, Provided Cisco Unity support for end users by configuring their the voice mail troubleshooting any voice mail issues

• CUCM VOIP ENG

  • Nov 2005 - Jan 2010

  Provided Tier 2 technical support for Cisco Call Manager and Unity Platforms Diagnosed fault-related cases by effectively utilizing software Performed MACs (moves, adds, changes), configured new user Reassigned phones : phone numbers to reflect change of userConfigured new phones to CUCM to comply with nationwide implementationUtilized Bulk Administration to add /delete / remove users / update phones / lines in clusterTroubleshot: phone registration, issues with inbound /outbound calling, PSTN carrier issues, Performed monthly Call Manager / Unity server software upgrades and/or patchesProvided Cisco Unity support



Orange

• France
• Telecommunications
• 700 & Above Employee

• WAN Support Specialist

  • Jun 2003 - Nov 2005

  Tracked trouble tickets from receipt to resolution and was responsible for problem determination, and engagement of problem resolution teamsPerformed specific problem determination to customer premise equipment, and local Telco circuit isolationFault isolated circuit problems with CLEC/LEC Tracked trouble tickets from receipt to resolution and was responsible for problem determination, and engagement of problem resolution teamsPerformed specific problem determination to customer premise equipment, and local Telco circuit isolationFault isolated circuit problems with CLEC/LEC



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Escalation Manager

  • Nov 2002 - May 2003

  Managed all trouble tickets to ensure timely resolution and customer satisfaction Handled escalations from customers regarding their service Ensured customers were provided circuit status and updates in a timely manner Managed all trouble tickets to ensure timely resolution and customer satisfaction Handled escalations from customers regarding their service Ensured customers were provided circuit status and updates in a timely manner



MCI/WCOM

• Implementation Engineer

  • Feb 2000 - Sep 2002

  Maintained new and existing circuits via fault isolation techniques and remote embedded test systemsProvided support for Field Service Engineers during all circuit activation/installation Coordinated any/all test and turn up of service with all involved Telco providers until customer's service was up/working Maintained new and existing circuits via fault isolation techniques and remote embedded test systemsProvided support for Field Service Engineers during all circuit activation/installation Coordinated any/all test and turn up of service with all involved Telco providers until customer's service was up/working