Archana Premnath
Director of Customer Success at Biz Group - UAE- Claim this Profile
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Topline Score
Bio
Derek Vollebregt
I so enjoyed my time working with Archie between 2018-2021. She did such a great job leading customer success and implementation for the Axonify product at Biz Group for clients in the Middle East. I found she was a great partner, she was collaborative, super customer-centric and innovative in her thinking. If you have the opportunity to work with her you'll be better for it!
LinkedIn User
I was incredibly lucky to have Archana as customer success manager for a large implementation we worked on in 2020/2021. Archana could not have been more supportive and gave us 24/7 support. I don’t know how Archana had time for other customers with the personal and in-depth support that she gave us. I couldn’t recommend her highly enough for her thoroughness and hands on approach to problem solving.
Derek Vollebregt
I so enjoyed my time working with Archie between 2018-2021. She did such a great job leading customer success and implementation for the Axonify product at Biz Group for clients in the Middle East. I found she was a great partner, she was collaborative, super customer-centric and innovative in her thinking. If you have the opportunity to work with her you'll be better for it!
LinkedIn User
I was incredibly lucky to have Archana as customer success manager for a large implementation we worked on in 2020/2021. Archana could not have been more supportive and gave us 24/7 support. I don’t know how Archana had time for other customers with the personal and in-depth support that she gave us. I couldn’t recommend her highly enough for her thoroughness and hands on approach to problem solving.
Derek Vollebregt
I so enjoyed my time working with Archie between 2018-2021. She did such a great job leading customer success and implementation for the Axonify product at Biz Group for clients in the Middle East. I found she was a great partner, she was collaborative, super customer-centric and innovative in her thinking. If you have the opportunity to work with her you'll be better for it!
LinkedIn User
I was incredibly lucky to have Archana as customer success manager for a large implementation we worked on in 2020/2021. Archana could not have been more supportive and gave us 24/7 support. I don’t know how Archana had time for other customers with the personal and in-depth support that she gave us. I couldn’t recommend her highly enough for her thoroughness and hands on approach to problem solving.
Derek Vollebregt
I so enjoyed my time working with Archie between 2018-2021. She did such a great job leading customer success and implementation for the Axonify product at Biz Group for clients in the Middle East. I found she was a great partner, she was collaborative, super customer-centric and innovative in her thinking. If you have the opportunity to work with her you'll be better for it!
LinkedIn User
I was incredibly lucky to have Archana as customer success manager for a large implementation we worked on in 2020/2021. Archana could not have been more supportive and gave us 24/7 support. I don’t know how Archana had time for other customers with the personal and in-depth support that she gave us. I couldn’t recommend her highly enough for her thoroughness and hands on approach to problem solving.
Credentials
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RSCI Certified Coach
Robert Simic Coaching InstituteSep, 2022- Nov, 2024 -
Instructional Design Essentials: Models of ID
LinkedInJun, 2022- Nov, 2024 -
The Six Morning Habits of High Performers
LinkedInJun, 2020- Nov, 2024
Experience
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Biz Group
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United Arab Emirates
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Business Consulting and Services
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1 - 100 Employee
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Director of Customer Success
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Aug 2022 - Present
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Axonify Customer Success Manager
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Jan 2017 - Aug 2022
The client's primary contact following launch and guiding the client with minor support issuesProject manage when Axonify implementation and content design Ensuring clients remain focused on their primary business goal and drivers for successUpdating clients on best practices and ways to use AxonifyIdentify ongoing sales opportunities and re-engage the sales team where relevant Leading Customer Account reviews
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Consulting Services Manager
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Aug 2004 - Mar 2017
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Education
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2010 - 2012
Heriot-Watt University
Master of Business Administration (M.B.A.), Business Administration and Management, General -
2001 - 2004
Champlain College
Bachelor of Science in Software Engineering
Community
