Experience

Karuna Labs

• United States
• Health, Wellness & Fitness
• 1 - 100 Employee

• Health And Wellness Coach

  • Jan 2023 - Present



Saanti Wellness, LLC

• Certified Health and Wellness Coach

  • Dec 2021 - Present



Self-employed

• Personal Care Assistant

  • Aug 2021 - Present

  Full-time personal care assistant to an adult living with Duchenne Muscular Dystrophy. Provide assistance with self-care, personal hygiene, transportation, etc.



Parent Project Muscular Dystrophy/Jett Foundation

• Parent/Caregiver Volunteer

  • Apr 2014 - Present



Nationwide Insurance

• Quality Assurance Test Analyst

  • Jun 2013 - Mar 2014

  Dublin, Ohio • As Q.A Test Analyst, responsible for testing new high-level Term Life Insurance Products and new point of service application in an Agile Environment. • Attend solutions and business requirements meetings to ensure that testing standards are based on business and marketing requirements. • Create and Execute Test Scripts in Quality Center. • Test and analyze each component and phase of the systems development life cycle including the project requirements, design and programs.… Show more • As Q.A Test Analyst, responsible for testing new high-level Term Life Insurance Products and new point of service application in an Agile Environment. • Attend solutions and business requirements meetings to ensure that testing standards are based on business and marketing requirements. • Create and Execute Test Scripts in Quality Center. • Test and analyze each component and phase of the systems development life cycle including the project requirements, design and programs. • Execute complex tests according to established plans and scripts. • Effectively document and communicate results. • Collaborate with Line Developers, Testers, and Vendors to troubleshoot defects and determine appropriate solutions. • Ensure prompt re-testing and resolution of defects in Quality Center. Show less



Verizon Wireless

• IT Analyst – Project Coordinator

  • Jan 2009 - Oct 2009

  Dublin, Ohio • As IT Analyst and Project Coordinator for Prepaid Revenue Assurance, primary responsibility was to manage and host project status conference calls with cross functional testing teams for new marketing promotions in designated markets. • Lead tester and project coordinator for Prepaid Revenue Assurance UAT for the new Alltel migration rate plans introduced during the post Verizon Wireless/Alltel Wireless merger. • Created defects and assigned to Revenue Assurance Reference Data group… Show more • As IT Analyst and Project Coordinator for Prepaid Revenue Assurance, primary responsibility was to manage and host project status conference calls with cross functional testing teams for new marketing promotions in designated markets. • Lead tester and project coordinator for Prepaid Revenue Assurance UAT for the new Alltel migration rate plans introduced during the post Verizon Wireless/Alltel Wireless merger. • Created defects and assigned to Revenue Assurance Reference Data group through Issue Reporting tool for tracking issues related to the new migration rate plans. • Tracked status of defects in Issue Reporting tool and followed up with various technical groups to ensure issues were resolved in timely manner. • Hosted daily status calls with IT, Quality Assurance, Prepaid Revenue Assurance, Reference Data groups to troubleshoot open defects. • Managed the migration of the Alltel switches to the Verizon platform. • Managed migration of customer databases during the Alltel Customer data migration to the Verizon Wireless database migration. • Participated in screen to screen validation of the Vision billing System and the SurePay platform to validate accurate customer data. • Involved in trouble shooting issues related to migration Alltel customers to the Verizon database. • Tested new handset devices. • Managed flat rate testing. Show less



Alltel Wireless

• Business Analyst

  • Mar 2006 - Jan 2009

  Remote • As team member of fast paced production support group; created test plans, performed testing of change control fixes, upgrades in lower staging & production environments for Siebel based application used in Alltel’s retail stores. • Collaborated with Vendors and Alltel technical support to troubleshoot defects and test changes. • Researched and tracked trouble issues in Siebel applications by utilizing Remedy, Alltel’s IT Trouble Management system to assist end-users and… Show more • As team member of fast paced production support group; created test plans, performed testing of change control fixes, upgrades in lower staging & production environments for Siebel based application used in Alltel’s retail stores. • Collaborated with Vendors and Alltel technical support to troubleshoot defects and test changes. • Researched and tracked trouble issues in Siebel applications by utilizing Remedy, Alltel’s IT Trouble Management system to assist end-users and technical support in resolving tickets. • Facilitated status calls with vendors, technicians, and business representatives to discuss new initiatives or application enhancements. • Supported on-call rotation to provide after-hours assistance of Sales Systems Support applications. • Evaluated and documented performance of tested software and the quality of the testing process and provided feedback to project team and management. • As primary contact for store setups in the production application, responsibilities included; setting up new stores, disabling closed stores, redirecting & relocating stores. • Produced bi-monthly store setup trending reports for senior management’s analysis of stores in specific markets. • Produced monthly Help Desk and Change Control status reports. Show less



Hewitt & Associates

• Benefits/Business Analyst

  • Jun 2005 - Mar 2006

  Bridgewater, NJ • As lead Client Services Ongoing-Delivery-Group analyst for the Goldman-Sachs Hong Kong employees, primary responsibilities included researching and demonstrating knowledge of client plan provisions. • Initiated creation and maintenance of Standard Operating Procedures and Process Controls Documentation to uphold proper execution of client related outbound files. • Demonstrated thorough review of all data files by providing root cause analysis for discrepancies, reconciling data… Show more • As lead Client Services Ongoing-Delivery-Group analyst for the Goldman-Sachs Hong Kong employees, primary responsibilities included researching and demonstrating knowledge of client plan provisions. • Initiated creation and maintenance of Standard Operating Procedures and Process Controls Documentation to uphold proper execution of client related outbound files. • Demonstrated thorough review of all data files by providing root cause analysis for discrepancies, reconciling data utilizing the Graphic User Interface (GUI), and Mainframe tools. • Collaborated with Implementation-Delivery-Group, Benefits Center, and client contacts to resolve data issues. • Initiated SQL queries to generate ad-hoc reports for Goldman-Sachs. • Swiftly resolved help desk tickets by trouble-shooting and instructing the Benefits Center with steps on executing necessary fix for completing participant enrollment into benefits. • Took ownership of resolving data edits related to Hong Kong participants by analyzing and researching plan provisions. • Analyzed all ongoing business processes and utilized Cost Delivery Quality Metrics Database to identify process improvement opportunities and automation. • Created and maintained year-end processing documentation. Show less



Prudential Insurance Company of America

• United States
• 1 - 100 Employee

• Junior Business Analyst

  • Mar 1999 - Jun 2001

  Livingston, NJ • Part of a Business Systems Analysis team that created a new database system known as the “Workstation” for the Group Life & Disability Insurance division with an objective to streamline the process of providing Life & Disability Insurance quotes. • Successfully completed on-site underwriting training to gain knowledge of Group Life & Disability underwriting. • Organized and mediated meetings between IT and underwriting staff. • Demonstrated keen understanding of underwriting… Show more • Part of a Business Systems Analysis team that created a new database system known as the “Workstation” for the Group Life & Disability Insurance division with an objective to streamline the process of providing Life & Disability Insurance quotes. • Successfully completed on-site underwriting training to gain knowledge of Group Life & Disability underwriting. • Organized and mediated meetings between IT and underwriting staff. • Demonstrated keen understanding of underwriting principles. • Collaborated with Underwriters to gather, document, and implement business requirements. • Skilled at creating user manuals and conducting training sessions for underwriting staff. • Detail-oriented skill used to monitor, update, validate, and identify variances and discrepancies in data entry. • Provided weekly sales reports and data analysis to senior executives. Show less