Senior Account Manager

• May 2022 - Present

Operations Manager

• Dec 2019 - Mar 2022

Manage a team of high performing individuals, responsible for end to end pricing operations management . Organizing, planning, prioritizing and scheduling work assignments, in addition to owning the production & quality KRAs for this team. Manage performance measured on operations/business goals and SLA metrics. Influencing peers and stakeholders in other functions to achieve the operational and business goals assigned.Driving appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goals. Managing stakeholder communication across multiple lines of business on operational milestones, process changes, escalations, etc. Executing specific people programs on coaching and development and team engagement. Show less

Manager EMEA Channel Operations

• May 2014 - Jun 2016

• Supervises moderately-sized teams and manages significant day-to-day tactical duties. • Responsible for hiring, setting and monitoring of annual performance plans, coaching, and development; ensures that the proper tools are in place to support the team and the processes. • Manages order management process by supporting the day-to-day tactical actions (i.e., processing of orders, credits and returns) and refining current processes. • Partners with other departments and support groups (e.g., field sales, credit and collections) to resolve escalated order management issues for all product lines using specialized subject matter knowledge. • Engages with all internal and external stakeholders, communicating clearly and succinctly with external customers at the peer and higher levels, up to director levels (e.g., holds periodic calls with customers to maintain relationship). • Resolves escalated customer issues (e.g., distribution, pricing) and internal issues (e.g., product builds) of the highest complexity. • Supervises a group within a larger team (approximately 10 people) within a country or geographic region. • Supports solutions that impact other departments. Show less

Senior Product Analyst (Consumer and Commercial Printing)

• Oct 2007 - May 2014

The Support Engineering Center (SEC) is a Quality hub responsible for the identification of emerging issues, issue characterization and replication, and solution testing for North American customers that contact HP requiring assistance on IPG (Imaging and Printing Group). Testing of Newly Launched Products . Identify issues and design solutions for the New Products . Technical Content Creation . Training. The Support Engineering Center (SEC) is a Quality hub responsible for the identification of emerging issues, issue characterization and replication, and solution testing for North American customers that contact HP requiring assistance on IPG (Imaging and Printing Group). Testing of Newly Launched Products . Identify issues and design solutions for the New Products . Technical Content Creation . Training.

Technical Consultant

• Jan 2007 - Oct 2007

• Symantec Technical consultant for small, medium and Enterprise solutions. • Symantec Technical consultant for small, medium and Enterprise solutions.

Verification Officer

• Sep 2005 - Dec 2006

• Washington Mutual credit card service as Customer Service Representative. • First Advantage as verification Processor. • Washington Mutual credit card service as Customer Service Representative. • First Advantage as verification Processor.