Experience

TeleTech

• Egypt
• Telecommunications
• 700 & Above Employee

• Chat Associate

  • Feb 2022 - Present

  Assisting user/client about the concern on thier e-money banking app. Providing satisfaction to the service we had. Answering the correct information regarding on their concern. Let the user/client happy with the service provided. Resolved the concern of the user/client quickly with the correct information provided. Assisting user/client about the concern on thier e-money banking app. Providing satisfaction to the service we had. Answering the correct information regarding on their concern. Let the user/client happy with the service provided. Resolved the concern of the user/client quickly with the correct information provided.



FilWeb Asia, Inc.

• Philippines
• Outsourcing/Offshoring
• 1 - 100 Employee

• Business Process Associate III

  • Jul 2017 - Feb 2022

  • Responsible for end to end project processing • Handle issue resolution to ensure that department and customer needs are met • Assist with special projects as needed • Emails support task • Data entry / gathering / scraping • Other related tasks as assigned by the immediate superior and/or the management. • Responsible for end to end project processing • Handle issue resolution to ensure that department and customer needs are met • Assist with special projects as needed • Emails support task • Data entry / gathering / scraping • Other related tasks as assigned by the immediate superior and/or the management.



Octaplas Industrial Services Inc.

• Tunasan, Muntinlupa City, NCR

• Operations Assistant

  • Jun 2015 - Feb 2017

  • Providing clerical task that aid the daily business operations of an organization • Report directly to an operations manager • Managing records of incoming and outgoing product/item • Assisting inventory for audit purposes • Providing clerical task that aid the daily business operations of an organization • Report directly to an operations manager • Managing records of incoming and outgoing product/item • Assisting inventory for audit purposes



Areza Group of Companies

• Philippines
• Retail
• 1 - 100 Employee

• IT STtaff - Intern/OJT

  • May 2014 - Aug 2014