Experience

Albania Holidays DMC

• Albania
• Travel Arrangements
• 1 - 100 Employee

• Tour Guide (Part-time)

  • Apr 2016 - Present

  Leading the tour groups to different cities of Albania ( Tirana, Durres, Berati, Kruja etc..), giving talks about the history, geography, religions , language etc.. , leading them to the most interesting places, etc... Leading the tour groups to different cities of Albania ( Tirana, Durres, Berati, Kruja etc..), giving talks about the history, geography, religions , language etc.. , leading them to the most interesting places, etc...



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Team Leader HelpDesk

  • Mar 2011 - Present

  ▪ Coordinate the service desk team members in their daily duties of attending to clients who come to make inquiries and facilitate good customer service culture in team members ▪ Evaluate and assess service delivery performance metrics and carry out a survey on clients to weigh the level of service delivery in the company ▪ Keep record of daily operations at the desk for tracking of customer needs, services rendered and future reference ▪ Create a mode of operations to be adhered to by team members in order to maintain good routine and orderliness ▪ Delegate specific service desk responsibilities to team members to create specialization and increase service delivery pace ▪ Review all client complaints, rectify issues and liaise with appropriate departments to handle complex issues in a bid to provide more effective solutions ▪ Observe service desk operation techniques to determine how effective they are and implement new techniques when old ones are ineffective. Show less



ODEON Tours

• Türkiye
• Travel Arrangements
• 400 - 500 Employee

• Tour Guide

  • May 2009 - Sep 2009

  Assists the travel operator create the schedules for its customers who arrive in group or separately, conduct the tourists to the places as defined in the itinerary, speak in the native tongue of the tourists, answer as completely as possible all questions of the tourists during the tours. Assists the travel operator create the schedules for its customers who arrive in group or separately, conduct the tourists to the places as defined in the itinerary, speak in the native tongue of the tourists, answer as completely as possible all questions of the tourists during the tours.



ODEON Tours

• Türkiye
• Travel Arrangements
• 400 - 500 Employee

• Tour Guide

  • May 2008 - Sep 2008

  Assists the travel operator create the schedules for its customers who arrive in group or separately, conduct the tourists to the places as defined in the itinerary, speak in the native tongue of the tourists, answer as completely as possible all questions of the tourists during the tours. Assists the travel operator create the schedules for its customers who arrive in group or separately, conduct the tourists to the places as defined in the itinerary, speak in the native tongue of the tourists, answer as completely as possible all questions of the tourists during the tours.