Experience

QualityKiosk Technologies Pvt. Ltd.

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Test Engineer

  • Nov 2022 - Present

  Preparing & sending various daily, weekly and monthly reports to Senior Management Team. Running the weekly meetings with Executive Management and discussing/driving the RCAs for completion. • Manage the full lifecycle of the ITIL Incident Management Process to organization standards,including Severity- I and Severity-2 incidents. •Real Time & continuous follow-up with support teams for Critical incident resolution. Responsible for sending all Incident notifications as per agreed process. Continuously follow-up with support team for relevant notification updates per SLA, and drive resolution. •Ensure that the Incident record is fully updated prior to Problem Management handover. •Matrix management of people, processes and resources including third parties-including resolving conflict to move forward to resolution. • Being accountable for resolving the outage via workaround or permanent fix. • Handling incident and making cronology and communicating with various team. • initiate bridge call and gether all the team to resolve incident. • Monitoring various application servers on AppDynamic, OEMs, Dynatrace and Grafana. • Checking various reports on Netbanking transaction and mobile banking transaction. • Checking CRM reports on every 2hrs . • Make sure every server up and running any thing happened in server inform to respect team Show less



Crédit Agricole CIB

• France
• Banking
• 700 & Above Employee

• Process Assistant

  • Jun 2021 - Feb 2022

  Roles & Responsibilities: ·Worked as Application Support and Production Support. · Monitoring jobs and handling logs. · Working as Level 1 and Level 2 Support to monitoring UNIX and Database. · Coordination with next Level team for issue resolution/others. · Working on exceptions caused due to system glitch. · Interaction with the 1st line Team. · Analyze application related faults. · Checking files, directory permissions and Creating files, directories. · Providing proper solution to Remedy tickets and managing SLA. · Create and execute SQL queries to update the customer database. · Resolving the escalations as per priority and providing solutions to customer. Deleting old logs files and directories Show less



State street syntel

• India
• Financial Services
• 700 & Above Employee

• Associate

  • Jul 2019 - Apr 2021

  SQL & UNIX: · Run SQL queries to get data for reporting. · Knowledge of SQL commands. · Familiar with Constraints. · Fetching data from multiple tables as per the requirement. · Knowledge of other Oracle objects like sequence, synonym, views, and indexes. · Space management. · Monitoring the log files which is upgrading continuously · Administrating the job status & taking appropriate actions as instructed. · Creating files & directories. · Checking files & directory permissions · Taking backup and delete old logs files and directories · Basic knowledge of PL/SQL and Shell Scripting Show less