Experience

Luwjistik

• Singapore
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Client Support Specialist

  • Jan 2023 - Present



Janio Asia

• Singapore
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Customer Service Team Lead

  • Nov 2019 - Jan 2023

  Distribute escalated T2 tickets to the team, carry out further escalations from related parties to resolved ticket complaints with various KPI objectives. Maintain CSAT, check agent work at the end and making report for a week. Build a good working atmosphere among the team. Using Zendesk and Yellow Messenger as CRM for the user. Distribute escalated T2 tickets to the team, carry out further escalations from related parties to resolved ticket complaints with various KPI objectives. Maintain CSAT, check agent work at the end and making report for a week. Build a good working atmosphere among the team. Using Zendesk and Yellow Messenger as CRM for the user.



ZALORA Group

• Singapore
• Software Development
• 700 & Above Employee

• Customer Services Agent

  • Oct 2019 - Nov 2019

  Handling all customers needed. Inbound Call, Zopim (live chat), refund, return and exchange. Using Zendesk as always, open escalation ticket to relevant team. Handling all customers needed. Inbound Call, Zopim (live chat), refund, return and exchange. Using Zendesk as always, open escalation ticket to relevant team.



aCommerce

• Thailand
• Technology, Information and Internet
• 700 & Above Employee

• Customer Service Specialist

  • Aug 2018 - Aug 2019

  My job actually respons/answer an inquiries from customer in any Marketplace like Lazada, Shopee, Blibli and JDID. Many inquiries from customer like stock available, product detail and also delivery order. Because aCommerce doing delivery, fullfilment and warehousing. Accept all complaints and request from customer, so try to solved as well, make a tickets to other division and follow up the cases. I'm dedicated for Royal Canin Official Store in Marketplace. Make tickets for escalation to other team be related to shipping and maintance all order comes from customer and also all order canceled by customer in marketplace. Use Zendesk, Magento and Gdock for input a data. Show less



Pekerja lepas

• Jakarta, indonesia

• Clothing Designer

  • Oct 2017 - Aug 2018

  membuat logo dan desain baju untuk brand Dinos Island Premium membuat logo dan desain baju untuk brand Dinos Island Premium



RPTRA Cambella

• jakarta, Indonesia

• assistant Instruktur Seni

  • Jul 2017 - Dec 2017

  mengajarkan anak-anak seni lukis dan gambar dibawah naungan Walikota Jakarta Barat sebagai assistant instruktur seni dengan sistem kontrak mengajarkan anak-anak seni lukis dan gambar dibawah naungan Walikota Jakarta Barat sebagai assistant instruktur seni dengan sistem kontrak



Sosis Bakar Kalem

• Senayan, Jakarta Selatan

• Marketing

  • Aug 2013 - Apr 2015

  berjualan sosis dengan teman-teman di acara Car Free Day berjualan sosis dengan teman-teman di acara Car Free Day



Pondok Pesantren Al Wasilah

• Kembangan, Jakarta Barat

• Teacher

  • Mar 2011 - Nov 2012

  Memberikan Pengetahuan & Pelajaran Agama, Bahasa Arab, Al Qur'an dan Hadits. serta mengontrol santri di asrama Memberikan Pengetahuan & Pelajaran Agama, Bahasa Arab, Al Qur'an dan Hadits. serta mengontrol santri di asrama