Experience

KELLY OCG

• France
• Management Consulting
• 1 - 100 Employee

• Account Manager

  • Sep 2015 - Present

  Managed Service Provider, Services ProcurementResponsible for client strategy inclusive of client relationships, service delivery and growth of client accounts. Obtaining an in-depth understanding of customer’s objectives to deliver and provide value to their organization. Achieving SLAs and metrics and identify areas for improvement and opportunities for growth.• Serve as primary point of contact for customer and manage the client relationship of Kelly clients. Collaborate with account management teams in other business units to gain best practices• Manage P&L, GP, and contribution along with program optimization• Analyze performance goals and service level agreements and ensure they are not only met but surpassing the goals and expectations of the client• Negotiate contract renewals prior to expiration to improve terms and conditions and monitor the renewal of all clients• Ensure accurate billing and reconciliation processes are maintained and escalated when necessary• Use data analytics to drive consultative solutions, identify gaps, and implement program improvements• Identify ideas for value-added solutions to enhance client value and apply critical thinking to create operational innovation• Mitigate risk and identify gaps to ensure compliance for both Kelly Services and the client• Manage supplier relationships and ensure client needs are being met. Send and review quarterly supplier scorecards and optimize supplier list when necessary• Provide the latest market rate information for sourcing optimization and cost savings• Manage and develop a virtual team of Talent Supply Chain Consultants (TSCCs) • Provide industry trends, best practices and provide growth opportunities• Prepare and present monthly, quarterly, and yearly business reviews

• Senior Vendor Managemen Specialist

  • Jan 2008 - Aug 2015

  • Provided training and guidance to the hiring managers and new suppliers on the client VMS tool (IQN, Provade) • Conducted intake calls with hiring managers and spotlight calls with suppliers• Assisted with negotiating bill rates and providing market rate guidance• Ensured that cycle times and KPIs were met• Proactively identified issues and escalated when necessary• Assisted with supplier payment inquiries and helped reconcile timecards and expenses between the client and Kelly• Provided and customized reporting for hiring managers, program sponsors, and internal Kelly resources • Attended implementation calls and provided insight on operational duties and use of IQN• Assisted with compiling reports for quarterly business reviews (QBR) and providing additional insight on key areas• Built strong rapport with hiring managers, suppliers, and program sponsors



ABN AMRO Bank N.V.

• Netherlands
• Banking
• 700 & Above Employee

• Sourcing Specialist

  • Dec 2005 - Oct 2007

  • Negotiated rates and business terms for new or existing Professional Services Agreements, Master Services Agreements, Statements of Work, and Service Level Agreements associated with IT. • Managed the job postings, extensions, and invoices within the Fieldglass and Ariba system. • Conducted RFPs and RFIs when requested by the client and worked closely with the vendor to find suitable candidates/proposals. • Worked closely with the internal managers to ensure that quality candidates were being submitted.• Worked in conjunction with various departments such as Legal, Finance, and Accounts Payable to ensure contracts and payments are executed in a timely manner. • Held weekly calls with the preferred vendors to discuss new job postings, submittals, and invoicing issues. • Developed training material for the niche work order process, extension/job posting process, and uploading contracts in ABN AMRO’s e-procurement contract database.• Prepared monthly metrics, reports, and agendas for monthly preferred vendor meetings. • Communicated and managed relationships with over 50 vendors. • Assisted with processing work orders and invoices for the offshore/outsourced vendors.