ETL Developer

• Feb 2022 - Present

Analyzed the SQL scripts and designed the solution to Developed a custom ETL pipeline by using Python Developed Python programs to automate the data flow on day-to-day tasks Developed internal tools for text mining (sentimental analysis), and web crawler for collecting data by Python and SQL Visualised over 40 datasets with Grafana Created 100+ functional, technical design and data mapping documents by interacting with customers subject-matter experts Developed 500+ hive queries to process data and generate cubes for visualizing Show less

DevOps Technical Lead

• Mar 2017 - Feb 2022

• Leading technology strategy and helping to scale product development as well as driving continued innovation to both the company's commercial and open-source offering. • Formation of ideas and concepts for UI/UX design based on Material standards using Adobe Illustrator. • Lunch Ubuntu 16.04 & 18.04 Server and setting DNS using Ngnix and Bind • Supervising and correcting codes in Python, PHP, HTML, CSS, Bootstrap, AJAX, SQLite, PostgreSQL • Setup roadmap of Artificial Intelligence for Etude Applications using Neural Networks. • Knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes. • Familiarity with RESTful APIs to connect Android applications to back-end services [Python frameworks/Flask] • knowledge of Android UI design principles, patterns, and best practices • Experience with storage such as SQLite and PostgreSQL. Ability to design applications around natural user interfaces, such as “touch.” • Ability to understand business requirements and translate them into technical requirements. • Proficient understanding of code versioning tools, such as Git • Familiarity with continuous integration Show less

Full Stack Developer

• May 2019 - Mar 2021

• Automation: Design and Implementing Monitoring System by combination of Bootstrap (as Front-End) and Python-Flask (as Back-End) • Implemnting SLA-based procedures and do defined task based on regular analysis instead of human responsibility • Develop some atuomated routin KPI reports to analysis network and staff performances. • Participates in formulating and administering policies, directing, and coordinating all operations based on Fault Management and Change Request Management procedures. • Develops, reviews, updates, and implements strategic planning, including operations, financial performance, and marketing. • Designing organizational structure and work processes. Show less

NOC Manager

• Nov 2018 - Apr 2019

• Setup procedures to cover customer (MTN Irancell) requests. • Generating overview report about company momentary situation. • Managing human resource • Enhance technical knowledge of human resources. • Providing Technical view and business road map for the company. • Setup procedures to cover customer (MTN Irancell) requests. • Generating overview report about company momentary situation. • Managing human resource • Enhance technical knowledge of human resources. • Providing Technical view and business road map for the company.

• Jul 2014 - Nov 2018

• Manage Service/Networks Operations Centers teams as well as related budgets to 1st and 2nd line services, and Incident management teams and services for RAN/TRS/IP/CORE/WIFI/VPN.• Act as escalation instance at senior management level for all operational incidents and problems; ensure observation of operational security regulations.• Define a standard carrier management framework including bonus system for incidents, unplanned maintenance works, evidence of unexpected / UN- communicated the single point of failures• Secure full alignment and synchronization with the regional teams of all major activities involving the Core Network.• Monitors and consolidates relevant operational KPIs and SLA compliance as input to customer operations and SLA reporting in operations management.• Devise and implement strategies and plan to integrate the monitoring, incident, and problem-related services of structures.• Ensure that proper service reporting in place for all Operations incidents, monitoring, and service request processes.• Manage the escalation rules within the ticketing system.establish 3 step training procedures (including fundamental, internship, and problem/solution training) for all 1st and 2nd line of technical teams.• Manage all network change requests and implementation plan (Critical, Major, Emergency)• Participates in the selection of front office personnel.• Ensure implementation of all company policies and service rules.• Create, modify, and manage fault management and change request procedures. Show less

• Apr 2012 - Jul 2014

1- Responsible for all of Wimax network issues and follow them end to end.2- Responsible for all of planned CRs and needed health checks during shift.3- Responsible for performance of shift members and improve their knowledge.4- Responsible for all regular and urgent reports from FO’s side.5- Responsible for all new tasks and guide shift members to help them to be updated.6- Responsible for all issue’s SLA and ensure that none of them passed SLA.7- Manage and check work of each engineer and help them to do their job well.8- Have good communication with customer and BO and try to solve issues within SLA9- Have enough knowledge about all of network parts. Show less

• Nov 2010 - Mar 2012

• Responsible for all network issues and follow them end to end.• Responsible for all customer complaints and follow them with the relevant team.• Responsible for all of planned CRs and needed health checks during shift.• Responsible for the performance of shift members and improve their knowledge.• Responsible for all regular and urgent reports from FO’s side.• Responsible for all new tasks and guide shift members to help them to be updated.• Responsible for all issue’s SLA and ensure that none of them passed SLA.• Manage and check the workload of each engineer and help them to do their job well. Show less

• Feb 2010 - Oct 2010

• Being familiar with all of Core KPIs and check their status besides escalation role.• Responsible for all core-related issues and follow them end to end.• Responsible for all alarms related to MGW, MSS, STP, HLR, GGSN, and SGSN.• Responsible for some KPI parameters.• Investigating customer complaints problems.Troubleshooting some related problems from the FO side.• Responsible for creating Server/Client network based on TCP/IP.• Responsible for all designed templates as software team supervisor. Show less

• Jan 2009 - Jan 2010