Business Analyst

• Mar 2023 - Present

Assistant Manager

• Dec 2021 - Mar 2023

• Lead IT Tester responsible for testing and implementing new systems (LOS - Epikindifi, Communication Module - En collect, HRMS - Web module) to optimize organizational performance. • Identified and documented system specification requirements across multiple teams (Business, Credit, Operations, Risk, and Quality). • Developed comprehensive test cases and scenarios for ongoing projects. • Successfully handled functional errors and addressed stakeholder queries during UAT. • Conducted training sessions for LOS users and formulated long-term training strategies for employees across various departments. • Provided production support, resolving issues, and coordinating with vendors for prompt resolutions. Show less

Senior IT Officer

• Jul 2021 - Nov 2021

• Played a key role in testing LOS, Travel Conveyance, and Field Intelligence modules (LOS - mi Fin, Servosys; Travel Conveyance - Servosys; FIM - Servosys; VPN - Instasafe Agent).• Managed user access and prepared documentation for business applications.• Collaborated with business teams to gather requirements and develop test cases and scenarios.• Identified and recommended process improvements, resulting in significant workload reduction.• Provided production support, addressing queries from LOS users and maintaining a bug/enhancement tracker. Show less

IT Officer

• Jul 2019 - Jul 2021

• Providing support for the Business and Security applications - Instasafe Agent, Loan origination system, Field Intelligence & Expense modules for the South region.• Taking care of User Access Management activity in the organisation(User IDs creation, deactivation & modification) for the Business Applications.• Performing the User acceptance testing on the internally rolled out business applications. Reporting the bugs, coordinating with the development team and with the users to improve the application performance.• Worked also as Infrastructural Support - Performing the activities like OS installation, Domain creation, software installation, System/mobile allocation and Documentation of IT assets. Show less