Experience

Shyaway

• India
• Retail Apparel and Fashion
• 1 - 100 Employee

• Head Of Operations

  • Jul 2018 - Present

  Chennai



Genxlead

• India
• Advertising Services
• 100 - 200 Employee

• Senior Operations Manager

  • Jan 2018 - Jun 2018

  Chennai Area, India



Barclays

• United Kingdom
• Financial Services
• 700 & Above Employee

• Team Manager Operations

  • Sep 2012 - Dec 2017

  Chennai Overseeing the management of Barclays Cards Complaints with a maximum span of 80 members and 3 TLs. Currently responsible for the quality of UK Cards Team in UK Retail Banking department. Ensure meeting / exceeding of service level agreements and agreed key performance parameters.



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Assistant Manager

  • Mar 2007 - Aug 2012

  Bengaluru Effectively managed the BAU operations of a predominantly high end contact centre supporting the US operations in Personal Banking. Ensured the meeting / exceeding of service level agreements and agreed key performance parameters. Customer Support Exec : Mar 2007 to Sep 2010 Assistant Manager: Oct 2010 to Aug 2012



Clearwater Technology

• Senior E-Support Associate

  • Jul 2006 - Mar 2007

  Bangalore • Helping clients maintain their website effectively without any errors. • Correcting errors and creating new stationery, E-Cards, Page wrappers for their website as per client’s requirements.



Wipro Bpo Eservices Private Limited

• India
• Consumer Services
• 1 - 100 Employee

• Technical Associate

  • Nov 2005 - Apr 2006

  Chennai • Helping US customers to have an effective DSL connection. • Troubleshooting with the modem and PC. • Helping the customers with their account details. • Helping to resolve the issues faced in their connection.



Eserve International Limited(A Apart Of Citigroup

• India
• Appliances, Electrical, and Electronics Manufacturing

• Citiphones Officer

  • Apr 2004 - Oct 2005

  Chennai Sell financial products to customers. Attending to customer queries efficiently and building rapport with customers during sales. Monitoring the calls and the transactions.