Arash Jamali

Technical Support Analyst (Technician L1) at Techni-Connection
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Contact Information
us****@****om
(386) 825-5501
Location
Canada, CA

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Credentials

  • Cisco Certified Specialist - Enterprise Core
    Cisco
    Jan, 2020
    - Oct, 2024

Experience

  • Techni-Connection
    • Canada
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Technical Support Analyst (Technician L1)
      • Feb 2022 - Present

      • We are eyes, ears, and hands on-site for Cineplex entire of Canad. • Traveling to Cineplex site for installing, Reimaging, and troubleshooting the I.T equipment such as: Partech POS 7700, NCR POS 7716,7701&7403, Touch Screens Firebox & ELO & Gen Touch, Windows Tablets, NCR Printers F306, F307, 7125, and 9197, PCs Dell 3020,3040,3050,3060, and 3070 for Signage, Backoffice, and kiosks, Servers, Switches, Firewalls, PinPads, Dell servers and Meraki Switches on site. • Troubleshooting remotely for Cinémas Ciné Entreprise in Quebec. • Having strong experience to work with ticketing system. • Dispatching the technicians for Cineplex to do the I.T job entire of Canada. • Escalating the ticket to 911 and dispatching the technician to do the issue immediately. • Reading carefully of the technician’s report and input it on Footprint system. • Explaining and helping the technicians what to do on site according to the ticket. Show less

  • Pars System Delta
    • Information Technology & Services
    • 1 - 100 Employee
    • I.T Administrator
      • Feb 2016 - Oct 2018

      • Install and configure windows server 2016 such as create OU, Users, DNS, DHCP, and Active Directory in customers site. • Create backup service. • Helping customers about technical and commercial solutions according to their tenders. • Supervision on Cisco sales team. • Troubleshooting Cisco Switches, Routers, and Modules for customer. • Install and configure windows server 2016 such as create OU, Users, DNS, DHCP, and Active Directory in customers site. • Create backup service. • Helping customers about technical and commercial solutions according to their tenders. • Supervision on Cisco sales team. • Troubleshooting Cisco Switches, Routers, and Modules for customer.

  • RAYAN ANDISHAN Co.
    • I.T Administrator
      • Feb 2013 - Jan 2016

      • Providing connectivity with OSPF for Kermanshah city government organization between cisco access layer switches with distribute and core layers switches. • Install and configure windows server 2016 such as create OU, Users, DNS, DHCP, and Active Directory in customers site. • Implementing 62 connections Point-to-Point GRE tunnel for SANAT MADAN Bank. • Providing connectivity with OSPF for Kermanshah city government organization between cisco access layer switches with distribute and core layers switches. • Install and configure windows server 2016 such as create OU, Users, DNS, DHCP, and Active Directory in customers site. • Implementing 62 connections Point-to-Point GRE tunnel for SANAT MADAN Bank.

  • KANOON INFORMATIC IRAN
    • I.T Administrator
      • Feb 2010 - Jan 2013

      • Installing 6506-E, 3750G, and 2960G switches for customers on-site. • Providing connectivity between 2960, 3750G and 6506-E switches. • Support customer network after implementing. • Installing 6506-E, 3750G, and 2960G switches for customers on-site. • Providing connectivity between 2960, 3750G and 6506-E switches. • Support customer network after implementing.

  • SIMORGH SAMANEH TEHRAN Co
    • I.T Administrator
      • Feb 2008 - Jan 2010

      • Participate in Kerman and Qom cities Metro Ethernet project. • Providing connectivity between PE and CE 6506-E. • Using OSPF, BGP, MPLS, and VLAN in this project. • Migration from IPv4 to IPv6 in some of the parts of the project. • Participate in Kerman and Qom cities Metro Ethernet project. • Providing connectivity between PE and CE 6506-E. • Using OSPF, BGP, MPLS, and VLAN in this project. • Migration from IPv4 to IPv6 in some of the parts of the project.

  • NOVINFE Co
    • Book and Periodical Publishing
    • I.T Helpdesk
      • Feb 2005 - Jan 2008

      • Designing a small LAN network for twenty-four workstations and two servers. • Installing infrastructure equipment such as ducts, cables, nodes, and UPS. • Installing windows server 2003 on two servers for redundancy. • Implementing active directory and DC. • Implementing DNS and DHCP. • Installing twenty-four windows seven and joint them to the domain. • Installing antivirus MCAFEE on servers and workstations. • Creating OU. • Creating VPN for clients who need to access the network remotely. • Providing Internet from ISP and share it for clients by Wi-Fi. • Supporting hardware and software requirements and maintenance of the network. Show less

Education

  • Certified From Cisco Company CSCO12558839
    Certificate, CCNA Routing and Switching
    2019 - 2019
  • Certified From Microsoft Company
    Certificate, Microsoft Certificate System Engineer MCSE
    2008 - 2008
  • SOFTOOLS Company (PUNE,INDIA)
    Certificate, CCNA Routing and Switching
    2004 - 2005
  • Raja High School
    High School Diploma, Physics & Mathematics
    1993 - 1997

Community

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