Experience

Direct Care Australia

• Australia
• Individual and Family Services
• 1 - 100 Employee

• Program Support Officer

  • Sep 2022 - Present

  Supporting the provision of quality services through timely and responsive administrative support across all service programs and delivering front-line services in the community. Supporting rostering requests and referrals. Providing accurate and responsive program information Navigate software applications to achieve best practice outcomes Administrative tasks to support office operation including opening and closing the office Maintain accurate client records, systems, and documentation Liaise with Managers, support workers, stakeholders, and clients so accurate and responsive information is always provided. Guide frontline staff in how to abide by standards, policies, and procedures. Show less



Mures Tasmania

• Australia
• Hospitality
• 1 - 100 Employee

• Duty Manager

  • Dec 2020 - Dec 2021

  - Respond to customer complaints and queries as appropriate to ensure the highest levels of customer satisfaction; - Manage the ‘on shift’ deployment with consistency and fairness; - Daily shift reports including sales and labor control; - Ensure the seamless operation of the Lower Deck restaurant on a shift-by-shift basis - Respond to customer complaints and queries as appropriate to ensure the highest levels of customer satisfaction; - Manage the ‘on shift’ deployment with consistency and fairness; - Daily shift reports including sales and labor control; - Ensure the seamless operation of the Lower Deck restaurant on a shift-by-shift basis



Natural Soul Productions

• Niterói

• Executive General Manager

  • Jan 2017 - May 2020

  After all the experience I got from the past years I decided to begin my own company and I manage it with different clients specially producing events from conception to execution, technical needs, and budget management. With a hands-on approach, I deliver an end-to-end event to the satisfaction of the client. Key responsibilities: - Design, plan and manage events from end to end; - Discussing requirements with clients; - Developing budgets and; negotiating contract terms; - Paying invoices - Operational and logistics during events. Show less



Quintal de Contos

• Entertainment Providers
• 1 - 100 Employee

• Executive Producer

  • Aug 2014 - Feb 2017

  As an event organiser, I was responsible for the production of each party as well as the development of tailor-made ones. All technical requirements for the entire time were my responsibility; Drafting and maintaining individual event budgets in line with the approved event budget. Ensures all the clients’ requests are properly handled and clients’ calls are returned as soon as possible. Ensure Terms & Conditions of hire and engagement are appropriate. Assist the in-house clients where necessary to ensure the smooth execution of the function. Maintain and update current files, including contract and deposit schedules. Key responsibilities: - Budget management and invoice payments; - Responding to inquiries; - Maintenance of the physical assets to keep the venue ready for each event; - Operation and logistics prior, during, and after each event; - Hiring external services; overseeing hired services; buying supplies; Show less



UP Lab

• Brazil
• Advertising Services
• 1 - 100 Employee

• Production Coordinator

  • Sep 2012 - Aug 2014

  I started as an Event Producer, and over a year, I got promoted to Coordinator of the Events Production section due to my accomplishments. During my time there I managed every proposal and budget to achieve clients’ expectations, dealing with events of various sizes and across multiple cities within Brazil. As a coordinator, I was responsible for more than one event/project simultaneously. I negotiated and dealt with every detail of each project from pre-production, with client meetings to discuss budget and manage ideas, to post-production and financial closure. Ensure that income targets and budgets for the Events unit were met. Worked directly with the internal creative team (2D & 3D designers) to design and produce custom items for the projects. Key responsibilities: - Budget managing; events legalisation; - Liaising with venues and direct with clients; - Managing the event and suppliers relationship; - Reception and attendees registration; - Customised items production; - Post events procedures such as paying invoices and internal and external reports of the events and conferences. Show less



Mundivisas

• Brazil
• Legal Services
• 1 - 100 Employee

• Analyst of Supplies and Infrastructure

  • Jan 2010 - Sep 2011

  I was responsible for the entire logistics of documents, personnel, and all details in the office, ensuring it was properly running to its full potential. It included purchasing, maintening, and setting of audiovisual equipment, printers, and all assets needed for a busy office. I was also responsible for making sure essential sensitive documents were securely delivered nationally and internationally. Not only documents, but also organising national and international flight tickets for all the people involved in the company operations providing them with all the details, accommodation, shuttles, and assisting in all their needs minding the budget set by the general manager. All the services provided to the company by all suppliers were my responsibility to oversee and ensure it was meeting the company guidelines. Key responsibilities: - Management of national and international transport of sensitive documents minding security and speediness ensuring deadlines were met in a fast-paced environment. - Financial procedures related to events and regular purchases for the office supplies; management of the suppliers and budgets. - Oversee the service delivered by contractors and suppliers for the company - Control all the suppliers negotiating prices to ensure a cost-effective solution throughout our services within the budget set - Responsible for all types of transfers: individual, group, and VIP - Booking flight tickets. Hiring cars and private transfers, providing accommodation and accompanying groups in national and international scenarios due to visa goals and restrictions. Show less