Experience

deLuna Hotels
• Spain
• Travel Arrangements
• 1 - 100 Employee
• Hotel Manager

  • Feb 2023 - Present


SEFIDE EDE SLU

• Business Development Specialist

  • Oct 2022 - Jan 2023

  - Building and executing jointly agreed business plans with partners or merchants to drive mutual growth and success - Working closely with internal analysts, and delivery and marketing teams to drive enablement and lead generation activities. - Identifying new partnerships or business opportunities, pitching Sefide´s services and closing deals - Building great relationships both on an executive, as well as on an individual level - Building and executing jointly agreed business plans with partners or merchants to drive mutual growth and success - Working closely with internal analysts, and delivery and marketing teams to drive enablement and lead generation activities. - Identifying new partnerships or business opportunities, pitching Sefide´s services and closing deals - Building great relationships both on an executive, as well as on an individual level



Klarna

• Sweden
• Software Development
• 700 & Above Employee

• Customer Service Specialist

  • Nov 2021 - Oct 2022

  - Provide high-quality professional service to our customers (B2B & B2C) by assisting them to solve pre and post purchase related problems or support with various requests regarding Klarna's products and services. -Support merchants through the onboarding process from integration until they are fully onboarded and ready to take transactions. -Handling escalated cases, investigating and interacting with other stake holders to help sort solutions for our customers. -Support the fraud prevention department to help mitigate risk and loss. Show less



Superdry

• United Kingdom
• Retail Apparel and Fashion
• 700 & Above Employee

• Assistant Store Manager

  • Nov 2019 - Oct 2021

  - Coordinating, monitoring and reporting on daily operations. - Recruiting, training and supervising employees. - Reviewing job performance and coaching needs and developing and implementing new product trainings. - Managing employee schedules, conducting performance reviews and enforcing disciplinary actions. - Assisting with the development of new sales and recruitment strategies. - Dealing with customer enquiries, questions and complaints. - Coordinating, monitoring and reporting on daily operations. - Recruiting, training and supervising employees. - Reviewing job performance and coaching needs and developing and implementing new product trainings. - Managing employee schedules, conducting performance reviews and enforcing disciplinary actions. - Assisting with the development of new sales and recruitment strategies. - Dealing with customer enquiries, questions and complaints.



Grupo Abades

• Spain
• Hospitality
• 100 - 200 Employee

• Reservations Agent and Front Desk Receptionist

  • Oct 2016 - Oct 2019

  - Providing an excellent customer service to highest standards. - Assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation detail update. - Coordinate with sales department and manage all communication for group bookings and maintain all calendars for hotel and inform operation staff for same. - Dealing with costumer enquiries, questions and complaints. - Executing administrative tasks. - Upselling & Cross-selling - Providing an excellent customer service to highest standards. - Assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation detail update. - Coordinate with sales department and manage all communication for group bookings and maintain all calendars for hotel and inform operation staff for same. - Dealing with costumer enquiries, questions and complaints. - Executing administrative tasks. - Upselling & Cross-selling



Torre Arena Hotel ****

• Hospitality

• Front Desk Manager

  • Jan 2015 - Sep 2016

  - To supervise the proffesional greeting of clients and visitors to the highest standards. - To manage room reservations ensuring that the bookings team are processing all enquiries accurately. - Recruitment, induction and training of recepcionists. - Leading, monotoring, motivating and inspiring the team, providing guidance and support. - Review of existing standards and procedures while implementing new best practices. - Supervise the coordination of VIP functions and events Show less



Goodplaces Appartments

• Front Desk Receptionist

  • Jan 2014 - Dec 2014

  - Check-in / Check-out - Providing an excellent customer service to highest standards. - Managing and creating bookings. - Dealing with costumer enquiries, questions and complaints. - Executing administrative tasks. - Upselling y Cross-selling. - Check-in / Check-out - Providing an excellent customer service to highest standards. - Managing and creating bookings. - Dealing with costumer enquiries, questions and complaints. - Executing administrative tasks. - Upselling y Cross-selling.