Experience

GRUPO HABITA

• Mexico
• Hospitality
• 1 - 100 Employee

• Gerente general

  • Feb 2022 - Present

  Oaxaca de Juárez, Oaxaca, México



ULIV

• Mexico
• Hospitality
• 1 - 100 Employee

• Property Manager

  • May 2021 - Feb 2022

  Mexico City, Mexico



GRUPO HABITA

• Mexico
• Hospitality
• 1 - 100 Employee

• Chief Concierge

  • Aug 2019 - May 2021

  Mexico City Area, Mexico Focused on the satisfaction and well being of customers from Downtown and Circulo Mexicano Hotel. Plan travel itinerary, communicate with guests prior to arrival and arrange appointments and tours during their stay. Support front office operations.



Self-employed

• Hotel Consultant

  • Apr 2018 - Jul 2019

  Mexico Consult in different hotels to improve the service and procedures. Create SOP, Operational manuals for the daily use. Inform ways to improve daily operation and train staff to apply.



Hilton

• United States
• Hospitality
• 700 & Above Employee

• Restaurant Manager

  • Oct 2016 - Dec 2017

  Shanghai City, China Italian Restaurant in the French Concession of Shanghai. Foreigner and Chinese guests service. Special Promotions Restaurant Manager



The Langham, Shenzhen

• Assistant Event Operations Manager

  • Aug 2014 - Jun 2016

  Shenzhen City, China -Departamental Trainer for Banqueting -Casual Labor Request -Administrative Tasks -Managing Meetings, Weddings, Dinners, Food Tastings. -Coffee Break upgrades -Quality Controler during Events



Langham Hospitality Group

• Hong Kong
• Hospitality
• 700 & Above Employee

• Management Trainee Food and Beverage

  • Aug 2013 - Jul 2014

  Shenzhen City, China -Managing of the external chocolate shop part of the Treasures and Scent outlet. -Participation of diverse projects. -Implementations of Menu Engineerings, Roster Costers, and Manning and Budget related documents. -Participation in Marketing Promotions decisions. -Collaboration with Marketing for the Monthly Promotional Flyer -Supporting several Outlets of the hotel : All day dining, banqueting, lobby lounge, administration office.



Le Manoir de Lebioles, Spa

• Management Training F&B and Rooms Division

  • Aug 2012 - Feb 2013

  Spa, Belgium -Morning and afternoon shift -In charge of mis en place and service of the Breakfast -Night manager -Controlling the access to the hotel -Turn down service -Restaurant service and organisation for events -Bar tender -Reception



Abama Golf & Spa Resort Ritz Carlton

• Conference Trainee

  • Feb 2011 - Jul 2011

  Santa Cruz de Tenerife, España Was Rewarded the 5 Star Trainee recognition -Responsible of answering any wedding information request. -Create new wedding packages. -Update Menus in Opera. -Conference Concierge, deal with all the needs of clients in house.



Four Seasons Hotels and Resorts

• Canada
• Hospitality
• 700 & Above Employee

• Pastry Trainee

  • Jan 2010 - Jul 2010

  Florencia y alrededores, Italia Florence, 6 months Internship in Pastry in the Kitchen department -Responsible for the breakfast set up and preparation. -Control Inventory of products and sent orders to purchasing.



Kempinski Giardino di Costanza, Sicily

• Housekeeping Supervisor

  • Mar 2009 - Jun 2009

  Sicily, Italy Make sure linen rooms where always full. -Control Inventory of Storage Rooms -Supervise cleaning of rooms. -Prepare Turn Down Service.



America Natural

• Editor and Photographer Assistant

  • Dec 2002 - Jun 2004

  South America 3 years as part of a photographic expedition, did volunteer work until 2008. - Personal photography assistant: In charge of logistics, food preparation and inventory. - Editor Assistant in the books production: -México Natural (JP Morgan 2002) - Chile: Paisaje y Espíritu (Arauco 2004) - Water (Grupo Modelo 2006) - Wildlands Philanthropy an American Tradition (2008)