LC-MS/MS Senior Analyst

• Jan 2023 - Present

LC-MS/MS Analyst

• Aug 2020 - Dec 2022

• LC-MS/MS Method Development, Method Validation and sample analysis for small molecules.• Drug and metabolite determination in biological fluids by LC-MS/MS.• Preparing samples for LC-MS/MS instrument by Extraction techniques (Protein Precipitation, Liquid-liquid).• Preparation of stock and working solutions.• Maintain, troubleshoot, clean, and perform minor repairs of all LC-MS/MS instrumentation.

LC-MS/MS Analyst

• Jul 2018 - Jul 2020

• Validation of LC/MS/MS methods for small molecules. • Drug and metabolite determination in biological fluids by LC-MS/MS. • Preparing samples for LC-MS/MS instrument by Extraction techniques (Protein Precipitation, Liquid-liquid). • Preparation of stock and working solutions. • Participate in plasma samples withdrawal from volunteers, separation and packaging. • Validation of LC/MS/MS methods for small molecules. • Drug and metabolite determination in biological fluids by LC-MS/MS. • Preparing samples for LC-MS/MS instrument by Extraction techniques (Protein Precipitation, Liquid-liquid). • Preparation of stock and working solutions. • Participate in plasma samples withdrawal from volunteers, separation and packaging.

Medical Analyst Specialist

• Jan 2017 - Jun 2018

• Familiar with usage of Microlab 300 semi-automated analyser and Swelab Alfa Haematology analyser instrument. • Perform lab tests and analyse body fluids. • samples withdrawal from patients. • Familiar with usage of Microlab 300 semi-automated analyser and Swelab Alfa Haematology analyser instrument. • Perform lab tests and analyse body fluids. • samples withdrawal from patients.

Customer Service Representative

• Jun 2011 - Dec 2016

Corporate Customer Care Agent. . Receive and respond to inquiries about services, products, billing, technical assistance and other customer Complaints. . Assist customers with resolving technical, service related problems. . Create detailed reports of customer service interactions using relevant software and systems. . Develop a working knowledge of Etisalat Egypt’s products & services, and emphasize the features & benefits during customer interactions. Corporate Customer Care Agent. . Receive and respond to inquiries about services, products, billing, technical assistance and other customer Complaints. . Assist customers with resolving technical, service related problems. . Create detailed reports of customer service interactions using relevant software and systems. . Develop a working knowledge of Etisalat Egypt’s products & services, and emphasize the features & benefits during customer interactions.

Customer Service Representative

• Nov 2008 - Jun 2011

Telecom Egypt account for 22 months. DU activation team for 10 months. . Respond to customer inquiries via phone regarding products, services, account status and billing. . Resolve product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem. . Record details of customer interactions and transactions. . Provide accurate and complete information by using the right methods/tools. Telecom Egypt account for 22 months. DU activation team for 10 months. . Respond to customer inquiries via phone regarding products, services, account status and billing. . Resolve product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem. . Record details of customer interactions and transactions. . Provide accurate and complete information by using the right methods/tools.

Water Treatment Chemist

• Jun 2006 - Nov 2008

Responsible for testing and treating various types of water and systems such as steam boilers, chilled water, cooling towers and swimming pools. Responsible for testing and treating various types of water and systems such as steam boilers, chilled water, cooling towers and swimming pools.