Experience

Citizen Bank

• United States
• Financial Services
• 1 - 100 Employee

• Business Analyst

  • Aug 2020 - Present

  • Work with the business/technology management partners and act as the bridge from business needs to the software production pipeline. • Synthesize a use cases that span markets, workflows, and varying client delivery mandates. • Gathered business requirements, creating Business Requirement Documents (BRD), Project Plans, Timelines, Workbooks, and other project design requirements. • Documented as-is and to-be process flows. • Work closely with Loan Officers to understand approval workflow of mortgage loans by examining the application and supporting documentation; understanding how estimating credit worthiness works ; factoring the understanding and impact of calculating repayment risk and tying it back to software requirements. • Assisted with client onboarding and client roll-out. • Coordinator of team efforts in Agile environment and Production. • Carry out User Acceptance Testing (UAT) and provide feedback to development teams, ensuring that approved code is implemented and validated on schedule. Show less



Santander Bank, N.A.

• United States
• Banking
• 700 & Above Employee

• Business Analyst

  • Aug 2018 - Aug 2020

  • Served as liaison between IT and business users including reporting requirements and system information. • Gathered User and Business Level Requirements for Stakeholders from various departments like Mortgage/ Accounting /Finance and Information Systems and designed the business requirement collection approach based on the project scope using AGILE methodology. • Conducted JAD sessions, and analyzed and documented the business requirements of various teams and stakeholders. • Performed financial research and analysis as necessary and respond to data requests and additional projects and responsibilities as assigned. • Created and maintained project tasks in Jira, providing daily status reports to project and senior level management. • Successfully implemented Jira as the project and task management tool of choice for IT, Marketing, and other business units. • Performed Business Process Mapping and performed AS IS and TO BE analysis. • Involved in requirement gathering with the SMEs to get the maximum information about the workstream including Mortgage Servicing, Loan Monitoring, and Asset Management. • Created and implemented a process for Incident and Change management utilizing Jira and Jira Service Desk. • Conducted Scrum Meetings, Prepared User Stories, conducted Review Meetings, Retrospective Meetings, and demos. Show less



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Business Analyst

  • Oct 2016 - Jul 2018

  • Assisted Project Manager (PM) as project coordinator in creating Work Breakdown Structure (WBS) and Project Charter using MS Project. • Identified bugs and assisted via User Acceptance Testing (UAT) to verify if the system meets user requirements and get UAT Sign Off from the stakeholders. • Conducted GAP Analysis and Feasibility Analysis along with Cost-Benefit Analysis to document the shortcomings of the system in place along with identifying the advantages and functionalities of the proposed system. • Familiar with various asset types including knowledge of Fixed Income Securities (debt), equity, and derivatives. • Facilitated and managed meeting sessions with a committee of SMEs from various business areas including Asset Management, and Marketing. • Created UML Diagrams like Use Cases, Activity, and Sequence Diagrams using MS Visio for a clear understanding of the vision document. Show less



Citi Bank

• Business Analyst

  • Feb 2015 - Sep 2016

  • Focused on Global technology initiatives and production issues, liaising between the business and the development team. • Facilitate business discovery and analysis of requirements and assisting with technical specifications to the development team. • Manage the queue of enhancements capturing the necessary information to prioritize based upon benefits to the business, and work with the business to prioritize accordingly. • Coordinate UAT testing and liaise between the business and development team to ensure milestones are met • Helped analyze business needs through interviews, document analysis, business process descriptions, use cases and/or scenarios. • Keep key improvement needs, progress and issues surfaced to project sponsors and ensured project teams are kept informed of all backlog & project updates Show less