Experience

NATIONAL MULTIPLE SCLEROSIS SOCIETY NORTHERN CALIFORNIA CHAPTER

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Board Trustee

  • 2017 - Present



Google

• United States
• Software Development
• 700 & Above Employee

• Chief of Staff, Head of Operations & Strategy

  • Sep 2017 - Present



Alphabet Inc.

• United States
• Holding Companies
• 500 - 600 Employee

• Product Manager

  • Jan 2016 - Aug 2017

• Business Operations and Strategy Manager

  • Apr 2013 - Dec 2015



Google

• United States
• Software Development
• 700 & Above Employee

• Sr. Manager

  • Feb 2011 - Mar 2013



Outright

• United States
• Financial Services
• 1 - 100 Employee

• Marketing/Business Development Intern

  • Jun 2009 - Aug 2009

  • Managed online advertising, optimized online ads, and increased website sign-up conversions by 30% • Conducted market research to understand key industry drivers for the VP of Marketing • Managed online advertising, optimized online ads, and increased website sign-up conversions by 30% • Conducted market research to understand key industry drivers for the VP of Marketing



Google

• United States
• Software Development
• 700 & Above Employee

• Sr. Associate

  • Jul 2006 - Aug 2008

  Managed Checkout support team (full-time and temporary employees); responsible for customer support and satisfaction• Collaborated extensively with product and engineering teams for product and process enhancement • Received Top Performer Award for outstanding team contribution (awarded to 10% of employees)

• Online Operations Specialist

  • Jul 2005 - Jun 2006

  Established Technical Specialist team in India to support AdWords product and global customers • Established best practices on building international teams including processes for workflow coordination across time zones• Created international process flows and improved global communication between offices• Extensively involved in recruiting for the Hyderabad office; conducted more than 400 interviews

• Online Operations Specialist

  • Apr 2004 - Jun 2005

  Supported front-line AdWords customer support team • Contributed to product development by establishing customer feedback mechanism and collaborating with Product and Engineering teams • Received the MVP Award for outstanding team contribution (awarded quarterly to one employee globally across entire support organization)

• Online Sales and Operations Coordinator

  • Jul 2003 - Mar 2004



Google

• United States
• Software Development
• 700 & Above Employee

• Online Sales and Operations Representative

  • Feb 2003 - May 2003