Experience

LiveRecover

• United States
• Advertising Services
• 1 - 100 Employee

• Operations Manager

  • Dec 2021 - Present

  Managing operations for LiveRecover by working with cross functional teams, providing sales strategy and customer relationship management support, gathering customer insights for product improvements and product marketing and managing our team of live agents servicing over 500 brands.

• Merchant Success Representative

  • May 2021 - Dec 2021

  LiveRecover is on a mission to change the way that brands communicate with their customers- starting with human-powered, text message-based abandoned cart recovery. Our powerful, conversation-driven solution enables brands to build meaningful connections, guide the customer journey, and convert with care at scale.



Bounce

• Austin, TX

• Senior Account Manager

  • Sep 2013 - May 2021

  ● Manage a diverse portfolio of clients ● Fully develop event concepts ● Create detailed marketing plans including Social Media, SEO/SEM, paid media, digital and traditional advertising ● Track KPIs and analyze marketing results for ROI reporting ● Consult on web designs and promotional marketing designs ● Create web apps using Saas service ● Plan, organize and execute all logistics for events ● Extensive work in securing donations and volunteer recruitment ● Develop and manage full logistical and marketing budgets for non-profit and for profit clients Show less



Bounce

• Austin, TX

• Account Manager Intern

  • May 2012 - Aug 2012

  ● Research and manage vendor relationships ● Build and execute clients’ marketing plans ● Develop budget and timeline excel templates for various clients ● Aide in the organization of events to maximize marketing success- (ie. Keep Austin Weird Festival, Google + Local activations) ● Prepare and coordinate client meetings ● Manage timelines for client progression ● Research and manage vendor relationships ● Build and execute clients’ marketing plans ● Develop budget and timeline excel templates for various clients ● Aide in the organization of events to maximize marketing success- (ie. Keep Austin Weird Festival, Google + Local activations) ● Prepare and coordinate client meetings ● Manage timelines for client progression



Austin Young Chamber

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Communications/Marketing Intern

  • Feb 2012 - May 2012

  ● Developed monthly newsletters and event calendars ● Utilized email marketing tools (i.e. myemma) to promote events ● Aided in event planning and executing ● Used social media to promote events and to develop relationships with AYC members ● Developed monthly newsletters and event calendars ● Utilized email marketing tools (i.e. myemma) to promote events ● Aided in event planning and executing ● Used social media to promote events and to develop relationships with AYC members



Best Buy

• Retail
• 700 & Above Employee

• Customer Service Specialist

  • Jun 2011 - Apr 2012

  ● Responsible for selling protection plans at a 30% rate per shift; Awarded most protection plan sales ● Provided exceptional customer service ● Researched product specifications to educate customers about their purchase ● Translated between customers and department specialists (Spanish/English) ● Responsible for selling protection plans at a 30% rate per shift; Awarded most protection plan sales ● Provided exceptional customer service ● Researched product specifications to educate customers about their purchase ● Translated between customers and department specialists (Spanish/English)