Experience

OPSOLUTIONS

• Singapore
• IT Services and IT Consulting
• 1 - 100 Employee

• Application Support Engineer

  • Feb 2021 - Present

  Providing support for web and mobile applications. - Update database and generate reports based on client needs and ticket requirements. - Assists in resolutions of technical/non-technical issues faced by customers. - Attend and acknowledge each customer. - Managing the tickets raised by customer with ease and resolved on time. - Identify priority tickets and highlighted potential problems, ensuring that targets are met in line with tight key performance indicators. - Collaborate in investigating issues during escalations. - Ensures 100% adherence to support processes: a. Time Accounting b. Ticket Management c. Review backlogs owned on a timely manner to make them close to zero. d. Review owned incidents that are completed and need to be closed. e. Follow-up with the customers on the solution provided. f. Replicate, test and resolve incidents that were logged by customers. g. Ensures proactive communication on the know actions or events. Show less



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Application Development Analyst

  • Nov 2019 - Aug 2020

• Associate Software Engineer

  • Sep 2017 - Aug 2020

• Application Development Analyst

  • Sep 2017 - Aug 2020