Experience

RADIANT

• Australia
• E-Learning Providers
• 1 - 100 Employee

• Head of Operations, Co-founder

  • Jan 2020 - Present

  Assisting in the development and facilitation of programs, including two successful Young Visionaries Lab programs. Currently working with and managing a diverse team in developing RADIANT's next program addressing rural educational inequity. Role also involves website development, assistance in design and social media management, and managing other general operations. RADIANT's vision is that young people can be empowered thought-leaders and innovators in their communities, and shape bold, future-prepared career paths centred around service and social progress. We believe that young people offer immense potential to the world, and strive towards a future in which all young people have the courage and tools to pursue their greatest selves.



Mermade Hair

• Australia
• Retail
• 1 - 100 Employee

• Customer Service Representative

  • Jan 2020 - Jun 2022

  Serving as a B2B and B2C customer service representative for Australian and international Mermade Hair customers. Role involves establishing and maintaining relationships with clients via phone call and email, and overseeing day to day operations. This includes taking and placing stock orders via back-end fulfilment systems, domestic and international shipping and fulfilment, assistance with accounting operations, establishing and maintaining systems for admin and goods-related customer services e.g. returns, claims, shipping etc. and a key focus on interdepartmental communication and collaboration to ensure cohesive operation of the company.