Ara Daglian
GM/COO at Richmond County Country Club- Claim this Profile
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Bio
Experience
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Richmond County Country Club
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United States
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Hospitality
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1 - 100 Employee
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GM/COO
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Mar 2023 - Present
For more than a century, Richmond County Country Club has provided an upscale escape from the city for its Members and their families. Located in the heart of Staten Island, Richmond County Country Club boasts first-class amenities, a superb golf course, exquisite dining; and picturesque views of the Island and Harbor. It remains a distinguished landmark of pride as one of two of the oldest country clubs in the entire country. For more than a century, Richmond County Country Club has provided an upscale escape from the city for its Members and their families. Located in the heart of Staten Island, Richmond County Country Club boasts first-class amenities, a superb golf course, exquisite dining; and picturesque views of the Island and Harbor. It remains a distinguished landmark of pride as one of two of the oldest country clubs in the entire country.
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Rockrimmon Country Club
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United States
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Hospitality
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1 - 100 Employee
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General Manager/COO
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Mar 2017 - Oct 2022
In 2017, I was appointed to turn around a struggling F&B department and stabilize operations for this $7.3M private Club comprising an 18-hole Robert Trent Jones golf course, $2M in F&B sales, 4 Har-Tru tennis courts, 2 pools, a ballroom, Member dining rooms, bars, lounges, and extensive country club amenities. I managed the full P&L as well as a cross-discipline team of 8 direct reports. ✦ Delivered $8M in renovations to the Clubhouse, patio, tennis center, and pool complex; earned Top 17 ranking for the new patio. Integrated innovative programming and services property-wide before, during, and after the project. ✦ Achieved double-digit Member F&B growth for 4 years (minus the pandemic) and improved operating results 230% in first 3 years. ✦ Revitalized Member experience, yielding 91.8% satisfied or very satisfied “Club Management Experience” rating, averaging 4.31 out of possible 5; earning a 4.46 (out of 5) GM rating and a Net Promotor Score of 55.6—higher than most Clubs surveyed by PCA over the past 3 years. ✦ Recruited new Executive Chef, Controller, Assistant GM, Communications Director, Tennis Director, and Head Golf Pro, all of whom are fulfilling the Club’s vision and performing above expectations. ✦ Grew the Club from 175 Members to more than 275 Members. Maintained the Club’s culture while updating the Club’s operations to become relevant for a new generation of Members. Show less
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Golf Club of Avon Inc
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United States
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Hospitality
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1 - 100 Employee
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General Manager/COO
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Mar 2015 - Oct 2016
Golf Club of Avon recruited me on to develop and execute a re-opening plan near the conclusion of their $2M Clubhouse and golf course renovation. The Club comprised 475 members, $5.3M in total revenue, a 27-hole course with $1.3M F&B sales, 8 Har-Tru tennis courts, an aquatics center, a ballroom, Member dining rooms, full Clubhouse amenities, and 3 paddle tennis courts. ✦ Transformed and stabilized chaotic operations by boosting cross-functional collaborations within the F&B department. ✦ Reduced overhead and improved the bottom line through personnel reorganization and focus on cost centers. Show less
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The Woodmere Club
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United States
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Hospitality
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1 - 100 Employee
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General Manager
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Dec 2013 - Dec 2014
Following Hurricane Sandy and the unexpected exit of the previous long-tenured GM, I was recruited to stabilize the finances for this 180-member, $5.2M, 18-hole private Club with $1.3M F&B sales, Fitness Center, 6 Har-Tru tennis courts, 2 pools, full Clubhouse amenities, and dockage for personal watercraft. ✦ Revitalized all aspects of this 102-year-old Platinum Club of America while maintaining the Club’s traditions. Improved profit margins, dining quality, staff training, Club cleanliness, Member communications, organization, financial reporting, and Member satisfaction. ✦ Secured lucrative events to improve the Club’s financial health, driving a 15% YOY increase to the catering business. Show less
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Old Westbury Golf and Country Club
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Recreational Facilities
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1 - 100 Employee
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General Manager/COO
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May 2012 - Nov 2013
Old Westbury recruited me to oversee the in-progress $13M capital expansion and renovation project. ✦ Maintained full P&L accountability of this 450-member, $12.8M, 27-hole private Club with $2M F&B sales, Fitness Center, 15 tennis courts, 2 pools, and full Clubhouse amenities. ✦ Completed Phases 2 and 3 of the Facility Master Plan. Old Westbury recruited me to oversee the in-progress $13M capital expansion and renovation project. ✦ Maintained full P&L accountability of this 450-member, $12.8M, 27-hole private Club with $2M F&B sales, Fitness Center, 15 tennis courts, 2 pools, and full Clubhouse amenities. ✦ Completed Phases 2 and 3 of the Facility Master Plan.
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Tumble Brook Country Club Inc
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United States
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Hospitality
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1 - 100 Employee
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General Manager
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Jan 1991 - May 2012
I grew to become the chief continuity officer, thought leader, and strategic partner with deep influence over the culture and goals of the Club as a result of my 21-year tenure. I held full P&L responsibility at this 27-hole private Club with 350 members. ✦ Worked for 8 Presidents; recruited and worked beside top Club professionals. ✦ Introduced creative membership marketing and recruiting techniques to create revenue for the Club. ✦ Shepherded $15M in capital improvements and replacements, including a $5.8M Master Plan and golf course improvements. Show less
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Orienta Beach Club
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United States
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Hospitality
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1 - 100 Employee
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Assistant Manager
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Feb 1988 - Jan 1991
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Education
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Cornell University
Coursework towards a Bachelors Degree, School of Hotel Administration -
Bronx High School of Science