Experience

Air Force Installation and Mission Support Center

• United States
• Defense and Space Manufacturing
• 1 - 100 Employee

• Air Force Food & Beverage Technology Manager

  • Sep 2019 - Present

  Manage the deployment, configuration, and maintenance of NCR POS systems in our organization.Develop and maintain detailed project plans and timelines to ensure timely and efficient implementation of POS systems.Lead a team of technicians responsible for POS system installations, maintenance, and support.Provide training and guidance to end-users on how to effectively use the POS systems.Monitor POS system performance and troubleshoot issues as they arise.Stay up-to-date with the latest trends and developments in POS technology and recommend system upgrades as necessary.Collaborate with other departments, such as finance and operations, to ensure that the POS systems are fully integrated into the organization's processes and procedures.Manage vendor relationships, including contract negotiation and performance monitoring.Develop and maintain documentation, including user manuals and system configurations. Show less

• Food 2.0 Portfolio Management/Sustainment Branch

  • Jun 2018 - Sep 2019

  Successfully executed and sustained the Food 2.0 Program with a $92M budget, managing 25 installations and 39 facilities. Provided operational oversight, ensuring seamless subsistence supply chain, pricing accuracy, and sales reporting for over 39 MEFF operations.I expertly managed the CrunchTime food service automated recipe and inventory management for 39 MEFF/Kiosk operations. I delivered comprehensive training on inventory systems, covering over 6K products and 4.2K recipes for 42 individuals at 6 installations.I assisted in the administration of 39 Food 2.0 operations, ensuring the successful serving of 7.6M covers in FY19. I also fielded and resolved over 2K operator help-desk inquiries, facilitating the continued successful feeding of over 7.6M customers.I managed a $62M Food 2.0 contract with superb oversight, collecting and analyzing COR feedback to identify trends and nullify deficiencies. Additionally, I monitored Food 2.0 military training and career progression requirements, with 825+ personnel gaining industry-level knowledge.I provided administrative oversight for Campus Dining, capturing accurate data, and enabling 1.1M customers to be served with $11.4M in NAF F&B sales for FY19. Conducted monthly financial audits, business analysis, and facilitated improved data and efficiencies.I administered and validated Food 2.0 accounting processes, operations procedures, monthly reporting, and contract requirements.I aided in the management of $6M construction and renovation projects for 3 Food 2.0 installations, facilitating facility upgrades to accept the Food 2.0 program. Furthermore, I conducted 2 online training classes, instructing 112 personnel on proper inventory, sales, and POS functions.Lastly, I provided Food 2.0 Program training to 160+ in-residence students, conducting a breakout session on military manpower utilization, staffing, and management. Show less



Sodexo

• France
• Facilities Services
• 700 & Above Employee

• Operations Manager

  • Aug 2016 - Mar 2018

  As a Operations Manager, my key responsibilities include providing leadership and supervision for the on-site food service team, ensuring that our contractual agreement with the client is delivered in a satisfactory manner. I establish a safe work environment, assume the General Manager's responsibilities and authority in their absence, and utilize Sodexo tools and programs to develop client, customer, and staff relationships to ensure account retention. Additionally, I am responsible for implementing and fully utilizing all Sodexo tools and programs to ensure financial outcomes, directing daily operations of food service, and developing plans and projects to support client and Sodexo's strategic plan. I ensure adherence to all HR standards for Sodexo, client, and regulatory agencies. Show less



United States Air Force

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Food Service Accountant

  • Jan 2013 - Sep 2016

  As a Food Service Accountant and Operations Manager, I was responsible for overseeing monthly rations requisitions worth $300K and reconciling financial reports. I catalogued monetary turn-ins of over $90K and ensured compliance with Air Force standards. Additionally, I analyzed over 2K cashier reports to ensure the base food service operation was financially sound. Through my careful analysis and attention to detail, I was able to identify areas for improvement and implement effective solutions to increase efficiency and profitability. Show less

• Marketing Specialist

  • Jul 2012 - Jan 2013

  I was responsible for a variety of tasks to promote and publicize the activities of the Squadron to the Eglin community. This included assembling publicity requests for five flights and over 900 Squadron members and distributing ads to base bulletins, marquees, and military newspapers. I also provided and arranged photographic support for squadron functions and served as a reporter and writer covering squadron news and events. In addition, I presented FSS activities at base newcomer briefs and disseminated future squadron events and information via Eglin Public Affairs and local markets.As the Marketing Specialist, I assisted customers with their requests and helped illustrators with product preparation and delivery. I managed and produced graphic products, including time-crucial media, for 25 Squadron activities, reaching over 100K members of the Eglin community. I also directed the flow of over 1K publicity notes for Squadron-wide activities, targeting desired markets and producing 100% timely promotion. Finally, I managed over 150 publicity displays, reaching intended markets and representing the FSS product brand at 75 local area sites. Show less

• Storeroom NCOIC

  • Dec 2009 - Jan 2012

  Oversaw the largest Food Service Operation of the Air Force Materiel Command, ensuring the successful delivery of 504K meals annually. Managed the ordering process for food items, conducting quality inspections and ensuring proper inventory management by returning unused subsistence items to stock. Maintained security and control of a $1.4M subsistence account, issuing rations in accordance with the 2005 Food Code to prevent waste. Adhered to current FDA Food Code and Public Health Guidelines, ensuring proper receipt, storage, and handling of food products. Conducted weekly, monthly, and yearly subsistence inventories, validating purchases and performing reconciliation of subsistence accounts. Utilized the Corporate Food Service system (CFS), reviewing production logs and utilizing standard and local recipes. Coordinated 154 purchases and 45 transfers, while assisting in reconciling $428K in transactions. Demonstrated excellent culinary and storeroom skills, leading the squadron to win the prestigious 2011 AFMC Gold Plate Award. Show less

• Lodging Quality Assurance Personnel

  • 2007 - 2008

  Oversees the quality assurance evaluations and manages the $320K linen contract for The Kirtland Inn. Collaborates with housekeeping staff to monitor the status of guest rooms and conducts inspections of guest, linen, and common areas. Ensures compliance with Innkeeper and Air Force Instruction checklist standards for inspections under the QA program. Handles all QA complaints from guests and logs them for follow-up by maintenance. Manages weekly payments of $6K for lodging linen contract while tracking shortages and damaged linen. Show less

• Lodging Front Desk Clerk

  • Feb 2006 - Jul 2006

  As a front desk staff member, I excel in welcoming guests with a professional and friendly demeanor, providing exceptional customer service. My skills include registering guests, managing reservations, cancellations, and modifications. I am proficient in answering guest inquiries, providing information on local attractions, events, and dining options. I have experience checking guests in and out, verifying payment methods, and ensuring accurate guest accounts. I maintain clean and organized front desk areas, lobbies, and guest waiting areas. I have assisted with inventory management, supply ordering for guest rooms and public areas, and guest requests, complaints, and feedback. I strictly adhere to all military lodging policies, procedures, security, and safety protocols. I am skilled in operating lodging reservation systems to manage room availability, rates, and occupancy levels. I collaborate with housekeeping and maintenance staff to ensure well-maintained, clean, and properly stocked rooms. Finally, I am diligent in completing daily reports and other administrative tasks as assigned. Show less

• Fitness Specialist

  • 2005 - 2006

  As a Fitness Specialist, I instructed patrons on the proper use of cardiovascular, selectorized, and free weight equipment, while ensuring a high level of customer service. I monitored and maintained the cleanliness and maintenance of $2.4M worth of fitness equipment, while accounting for $24K in annual revenue turn-in and monitoring $14K in inventory. In addition, I led 10 yearly 5K fun runs and 2 half marathons, and ensured that safety, security, and maintenance standards were upheld in all indoor and outdoor fitness facilities. Show less